Lancaster Toyota

Unbelievably helpful sales associate. Zero pressure. Couldn’t have asked for a better car purchasing experience. Would highly recommend any of the staff members at this dealership Couldn’t have asked for a better car purchasing experience. Would highly recommend any of the staff members at this dealership More

Carlos was responsive and kept me up to date about the status of my vehicle. He even sent a video of my car being serviced during the process. status of my vehicle. He even sent a video of my car being serviced during the process. More

Paul Andino is an excellent salesman and very helpful. I will refer my friend to him. Thanks Paul for your service and commitment. Will be back. will refer my friend to him. Thanks Paul for your service and commitment. Will be back. More

The people went above and beyond their duties in sealing the deal with me on my Highlander. Very respectful and considerate. Stayed way past closing! the deal with me on my Highlander. Very respectful and considerate. Stayed way past closing! More

I would recommend Toyota dealership to everyone. They are very professional and I trust them to keep my car running at top notch. They always work with you to get your car in for maintenance at your convenie very professional and I trust them to keep my car running at top notch. They always work with you to get your car in for maintenance at your convenience. More

The knowledgeable staff, comfortable environment and competitive prices make Lancaster Toyota the best place, not only central PA but eastern PA to purchase your new or used Toyota. competitive prices make Lancaster Toyota the best place, not only central PA but eastern PA to purchase your new or used Toyota. More

Great service very fast very friendly great brands very clear I like my car fast loan good location I will recommend to all my friends clear I like my car fast loan good location I will recommend to all my friends More

I’ve never been disappointed with the Lancaster Toyota team, sales or service departments. I took my vehicle in for brake service and they updated me constantly Throughout the day. I liked that I was not team, sales or service departments. I took my vehicle in for brake service and they updated me constantly Throughout the day. I liked that I was not left in the dark. They even went out as far as video sharing my vehicle’s issues which was a great technique. my vehicle was taken good care of and runs smoothly. I could not be any happier. Thanks to Miguel and Chris - “The A-Team”..! More

The car was in pretty good shape. I had to look over it carefully and talk them into replacing a floor mat that looked like it had been cut repeatedly with a saw. A few of the doors squeaked loudly and sho carefully and talk them into replacing a floor mat that looked like it had been cut repeatedly with a saw. A few of the doors squeaked loudly and should have been fixed before I asked them to. A seat belt hook on the wall was missing but they never noticed it. They replaced it when I asked them to. They were in a hurry to get me out of there after I signed the paperwork. I asked to go over the information system before I left since I hadn’t worked with it before. They synced my phone and then was told to go home and play with it. My other annoyance was that I gave them a check for a large sum of money and they gave me my new car with just under a half tank of gas. The car I traded in had more than that. More

Not Satisfied Purchased a 2020 Corolla our first Toyota purchase, our salesman’s name was Paul Andino, he was a very nice guy worked hard on making a sale, rightful Purchased a 2020 Corolla our first Toyota purchase, our salesman’s name was Paul Andino, he was a very nice guy worked hard on making a sale, rightfully so since we are in a pandemic, people are not purchasing cars as much. Everything went smooth Until the end once the sale was final.Upon leaving Paul was ranting and raving about how he had the car running with the air on and how cool it was in there.Which we appreciated since it was hot out.Also he did not show my daughter how to work anything on the car, all he said was if you have any questions call me, we could tell he was in a hurry to go back inside. I had to show my daughter how to raise the seat to make sure she could drive the car safely out of there. Then My husband noticed right away the car was only on half a tank of gas. He asked why it wasn’t full? Paul’s response was “We don’t do that here” I have never heard that before from a car business!! My husband and I deal with local dealerships nearby and everyone of them made sure the car was washed and full. The response caught us by surprise.Later that day we went home I wrote a review online for Paul, since he asked me to.I explained how he did and how our final moments with Lancaster Toyota was.The next day he called obviously he seen my review and left us a message to come by the following day before 5:00 so he could fill our daughter’s car up.My husband called him back and explained it should of been done before we left the lot, and our daughter already filled it up! My husband suggested that if he wanted he could mail a gift card from a local gas station for her to use when needed.He did not agree. So the sales manager Mike Sherman called us and right away he was on Paul’s side.He went on to explain how he worked hard on getting us a great interest rate,ummm isn’t that your job?? Every car dealership is offering incentives at this time we’re in a pandemic!! Also he explained how it was only $20, and if they filled every car they sell it would be to expensive and they would have to raise their prices. Wow what great customer service,no apology for the misunderstanding or the fact that we weren’t happy. We put $2000 down during a pandemic and they can’t afford $20 in gas, that is insane!! Mike is horrible at customer service from the start of his phone call he tries to make us believe how hard he worked which is his job as sales manager! Sorry that’s what you get paid for. To say the least gas Isn’t the issues anymore, we are more upset on how we were treated once the sale was final, and the lack of concern on customer satisfaction ? Don’t think I will purchase from them again once I’m ready for a new or used car. More