Lancaster Toyota

I was #1 Rarely do I write reviews, however if karma is real, I received my good Karma at Lancaster Toyota. I truly felt like I was the number one customer! Rarely do I write reviews, however if karma is real, I received my good Karma at Lancaster Toyota. I truly felt like I was the number one customer! The special attention that went into my experience was not like anything I have experienced before. I am certain that the people that helped me, did not sell me a new vehicle, they supported my needs, my concerns, and my wants. I left there with more than a new car. I was number #1!!!! Special thanks to Jim Dunkirk, Mike Sherman and Logan Hutton More

April 2016 Maintenance & PA State Inspection - Both Cars I have been a loyal and very satisfied customer of LTM since 1977 or 1978. My wife and I live in York, only 4-5 miles from one Toyota dealer (in York I have been a loyal and very satisfied customer of LTM since 1977 or 1978. My wife and I live in York, only 4-5 miles from one Toyota dealer (in York) and about 20 miles from 2 other Toyota dealers (Hanover and Mechanicsburg). All 3 dealerships are easier for us to get to/from than LTM and all 3 dealerships emphasize the only cars we are buying these days - Toyotas. So, why do we continue to do ALL of our Toyota business with LTM? That's simple - the honest, knowledgeable, polite, courteous, professional, and customer-focused team of people like Rick Price, Travis Yorty, Steve Shepos, Cory Holton, and Harold Troupe. In particular, I must give most of the kudos to Rick and Travis. Unequivocally, there is not one other business relationship that I value more than that of LTM. We have 2 Toyotas - Prius and Solara - so financially it is very significant in our life. Admittedly, I know very little about cars. Rick and Travis do a great job of educating me on the "must-know" aspects of all major repair/maintenance decisions. I count on them to be 100% truthful. And, they have NEVER, EVER DISAPPOINTED ME!! Once again, these LTM employees are honest and customer-focused. They know, if so inclined, they could easily "trick" me once or maybe even twice. But, they also respect me, and they know that I am very capable of determining when/if I've been misled or duped. Some dealerships might try this occasionally, but I am SO confident that if Rick Price or Travis Yorty have ANY control in the matter, HONESTY and FAIRNESS will ALWAYS prevail at LTM. In my opinion, the qualifications that LTM exhibits on a very consistent basis make it the top-notch Toyota dealership it is today. In fact, I would even go so far as to say that they are developing a MODEL business in the auto sales and service industry. WELL DONE!! More

Happy Camper So Far I've dealt with a lot of dealerships over the years that would lie about different things, i.e. work that was done and wasn’t work that needed done an I've dealt with a lot of dealerships over the years that would lie about different things, i.e. work that was done and wasn’t work that needed done and didn’t. So far, I can not say this about Lancaster Toyota. More

EXCELLENT SERVICE I dealt with Lancaster Toyota since 2008 and highly recommend them. The service advisor that I have been dealing with now for a number of years is M I dealt with Lancaster Toyota since 2008 and highly recommend them. The service advisor that I have been dealing with now for a number of years is Miguel Delgado who is absolutely customer oriented and has always given me the best of service and goes beyond in his service. Barbara Grofe Ephrata, PA. More

Good workmanship Wayne is very professional, very informative, and very fair. I would recommend his service to anyone he was a very friendly man & easy to talk to.bb Wayne is very professional, very informative, and very fair. I would recommend his service to anyone he was a very friendly man & easy to talk to.bb More

Excellent in every way Work was done in a timely manner and of excellent quality. Waiting room lounge was comfortable, well lit , and ventilated. Service staff was ready whe Work was done in a timely manner and of excellent quality. Waiting room lounge was comfortable, well lit , and ventilated. Service staff was ready when I drove in. More

Review of customer service representative Paul Glick I have been going to Paul for scheduling my Corolla check-ups for over three years. He always makes sure everything is taken care of from scheduling I have been going to Paul for scheduling my Corolla check-ups for over three years. He always makes sure everything is taken care of from scheduling to the work being done. He listens and is attentive to what I tell him about my car. He is great! I rely on him and feel competent that my car is in good hands and the issues I have with it are well taken care if. I wouldn't go to anyone else. More

Lancaster Toyota Used Cars First time visiting the dealer.Excellant and friendly customer service. Very knowledgeable about different vehicles on the lot. Would reccomend if lo First time visiting the dealer.Excellant and friendly customer service. Very knowledgeable about different vehicles on the lot. Would reccomend if looking for a used vehicle. More

Great Service Advisor Me & my wife have been dealing with Lancaster Toyota and Travis Yorty since 2008. Travis is very knowledgeable and always pleasant to deal with. Even Me & my wife have been dealing with Lancaster Toyota and Travis Yorty since 2008. Travis is very knowledgeable and always pleasant to deal with. Even though we live in Harrisburg Lancaster Toyota and Travis have always made it worth our trip. We can always pick up our car in the time that Travis gives us. We look forward to the same great service in the future. More

Knowledgeable salesperson Our experience at Lancaster Toyota was both pleasant and refreshing. Salesperson Zakk McCracken is a very knowledgeable, helpful, personable, sincere Our experience at Lancaster Toyota was both pleasant and refreshing. Salesperson Zakk McCracken is a very knowledgeable, helpful, personable, sincere individual. Myself and my wife purchased a Prius and a Tacoma Truck from Zakk and when in need of another vehicle will visit him again. Will not hesitate to recommend Zakk to our friends. Equally helpful, personable and professional was business manager Pete Bissoondyal. Both of these gentlemen are a credit to their profession and am sure an irreplaceable asset to Lancaster Toyota. We are very happy with our vehicles. More