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Lancaster Toyota

East Petersburg, PA

2.9
278 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 278 reviews

January 19, 2017

Good Service! Over all service was very good! Everything went well with no drama. Price was negotiated to my expectation. Rich Hershey and Pete from Business Office More

by Erina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hershey and Pete
Jan 19, 2017 -

Lancaster Toyota responded

Thank you for the five-star rating, Erina. We appreciate you taking the time to share your feedback with us. We're happy to hear you enjoyed working with Rich and Pete. Thank you for choosing Lancaster Toyota and we look forward to working with you again!

January 03, 2017

Excellent Our experience was excellent. The courtesy given to us was very appreciated. The entire process was smooth and quick. Everyone was helpful. I enjoy More

by damarihector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hershey
Jan 06, 2017 -

Lancaster Toyota responded

Thank you for the great rating! We are happy to know you had a positive experience with Rick. We look forward to working with you in the future!

November 20, 2016

Efficient Service Car was taken for service as soon as I arrived. There was a review of service requested and the service rep kept me up to date on the service progress More

by preius4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Delgado
Nov 21, 2016 -

Lancaster Toyota responded

Thank you for your great review! We appreciate your business and that you took the time to tell us how it went. We look forward to serving you in the future!

October 24, 2016

excellent,,as usual. Paul Glick was very helpful, informed me on what was needed and was able to answer my questions. Service center is very easy to get around and very cl More

by Grateful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Glick
Oct 24, 2016 -

Lancaster Toyota responded

Thank you for your kind review! We are glad to hear you enjoyed your service visit with Paul in our welcoming facilities, and we hope to see you again soon!

October 22, 2016

Ray's Review Lancaster Toyota has friendly and helpful employees who are always ready and able to assist customers. The company's service hours are also a huge pl More

by rayman14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Moreno
Oct 24, 2016 -

Lancaster Toyota responded

Thank you! We hope our ability to provide friendly service brings you back to us for all your future automotive needs!

October 21, 2016

Excellent The service there is always done in a timely manner. In particular, I want to "tip my hat" to Paul for his friendly demeanor. I bought my RAV4 in 2004 More

by Tgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 24, 2016 -

Lancaster Toyota responded

Thank you for your kind review! We are glad to hear you enjoyed your experience with Paul, and we look forward to seeing you again for all your RAV4's future maintenance needs!

October 12, 2016

Purchased A New Vehicle I have been dealing with Lancaster Toyota since 2007. I have purchased 6 new Vehicles through them. If you are in the market for a New vehicle I high More

by Sarge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis-Service
Oct 14, 2016 -

Lancaster Toyota responded

Sarge, thank you so much for taking the time to write such a kind review, and we greatly appreciate your recommendation and, most of all, your years of loyal business! We are so glad to hear you continue to enjoy your experiences with Art, and we look forward to seeing you again for all your future automotive needs!

October 04, 2016

Very Favorable Lancaster Toyota got my car in right away, and back to me sooner than anticipated. I will stick with Lancaster Toyota, and plan to keep my Camry for a More

by Brian Melsom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel DElgado
Oct 05, 2016 -

Lancaster Toyota responded

That is great to hear, Brain, and thank you for your kind review! We look forward to seeing you again for all your Camry's future maintenance needs!

September 28, 2016

Great but moving on. We bought our Prius brand new from this dealership. It took us finding a better deal online in order to get the price lowered and a better model. It w More

by weloveartnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa S T., Judy, Jason
Sep 29, 2016 -

Lancaster Toyota responded

Thank you for your valuable feedback and loyal business during the ownership experience of your Prius. We have used feedback like yours to make some significant changes to the car-buying experience we provide since your purchase, and we will use your comments to continue to improve our processes. We hope for an opportunity to show you those improvements firsthand whenever you are ready for your next vehicle. In regards to some of your service concerns, the Toyota Care Plus product you purchased will save you over $250 over the term of the contract on routine maintenance. Toyota Genuine parts are offered at our dealership by a price set by Toyota, and we do not mark up from suggested retail. Toyota Genuine parts are designed for your specific model and will perform better than aftermarket parts. If you have any questions or further concerns, I invite you to call me on my personal cell – 717.940.2450. Thank you again for your review and valued business! - Rick Price General Manager.

September 27, 2016

Great experience in purchasing 2017 RAV4 XLE Great experience in dealing with Art Wynne in making the purchase. Art was always very courteous and never pushy. We got exactly what we wanted and a More

by happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Wynne
Sep 28, 2016 -

Lancaster Toyota responded

Thank you so much for your kind review! We are happy to hear Art was able to provide you with the no-pressure shopping experience we pride ourselves on delivering, and we look forward to seeing you again for all your future automotive needs!

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