Lancaster Nissan

Service Stay away from here for service on your Nissan. I had a tire pressure sensor replaced that took slightly less than 1 hour. I was charged $181.95 for l Stay away from here for service on your Nissan. I had a tire pressure sensor replaced that took slightly less than 1 hour. I was charged $181.95 for labor and $110.50 for the sensor. When I asked the hourly rate I was told it is $101.00 per hour. When I questioned the labor charge, I was told it is pro rated and that is what they charge for that particular job "If it takes 1/2 hour or 3 hours to complete". This comment was from the service manager, who by the way lacks the skills of dealing with customers. I recently talked with a friend that had the same work done a another Nissan dealer for more than $100.00. The sensor was $68.00 and 1/2 hour labor was $35.00. When I brought this to the service manager, our discussion ended. CUSTOMER BEWARE! More

Beware of this dealership! Very, very shady practices at this place! We purchased a $32,000. vehicle that we later learned was damaged underneath to the tune of $2,000. for rep Very, very shady practices at this place! We purchased a $32,000. vehicle that we later learned was damaged underneath to the tune of $2,000. for repair. The sales manager admitted they knew about the damage but didn't fix it and didn't disclose that information to us. They did not adjust the price of the vehicle to reflect the repairs that would be needed, we paid top dollar! They did offer to "negotiate" to have it fixed, but we would have to get at least one more estimate and be without a car during the time the repairs were being done. When I asked for rental reimbursement, the sales manager informed me that he couldn't promise that ...as "the repair may take some time and a rental could get expensive!" Yah, Mr. Manager, I know. More

Stay Away From Service Department Only thing they are good at is coming up with different ideas to charge customers. Very unprofessional, no matter how polite you try to be they just d Only thing they are good at is coming up with different ideas to charge customers. Very unprofessional, no matter how polite you try to be they just don't care. They come across as very gentle and nice, but take advantage of your emegency situation. I would stay away from their servicr department at all cost. More

Service repair I told Vince what my issue was and he got us an appt for Saturday even though they were busy. My husband took the car first thing in the morning to th I told Vince what my issue was and he got us an appt for Saturday even though they were busy. My husband took the car first thing in the morning to the service center and they worked on it . My husband is extremely pleased with everything they did on the car. I referred my daughter to Vince and she bought a Versa from him. We will definitely refer others to your company. We will be buying another Nissan in the near future and will only buy from you! Continue the great work and service . More

LEMON, CAR BRKE AFTR 5 MTHS, MAYOR RPAIR WRRNTY NOT HONORED WORST DECISION I TOOK IN MY LIFE, CAR IS A LEMON HAD TO GET NEW BATTERY AFTER ONLY 5 MONTHS OF PURCHASE, SOMETHING AS SIMPLE AS WINDSHIELD WIPERS NEED WORST DECISION I TOOK IN MY LIFE, CAR IS A LEMON HAD TO GET NEW BATTERY AFTER ONLY 5 MONTHS OF PURCHASE, SOMETHING AS SIMPLE AS WINDSHIELD WIPERS NEEDED TO CHANGE AFTER TWO WEEKS, AND SOMETHING AS MAYOR AS A BURNT CLUTCH WHICH WAS NO COVERED WITH THE EXTRA WARRANTY I PURCHASED, FELT PRESSURED TO BY THE CAR GAVE MONEY DOWN AND HAD TO PICK UP CAR THE NEXT DAY, CHANGED MY MIND AND WANTED MONEY BACK BEFORE SIGNING PAPERS WAS TOLD THAT I COULD NOT DO THAT… THAT IT WAS A DONE DEAL.. I WOULD NOT RECOMMEND THIS PLACE TO MY WORST ENEMY AND I PREVIOUSLY BOUGHT A CAR FOR MY DAUGHTER SO IT IS NOT LIKE I WAS A NEW CUSTOMER… THE EXPERIENCE WITH THE SERVICE CENTER WHEN CAR BROKE DOWN WAS TRAUMATIC AND STRESSFUL THEY TOLD ME IF I DID NOT AGREE TO GO SOME WHERE ELSE!!! I MEAN 5 MONTHS ONLY OF PURCHASE, BOUGHT EXTRA WARRANTY PHONE CUSTOMER SERVICE PERSON HORRIBLE, SALES MANAGER PROMISED TO ADVOCATE ON THE PRICE TO REPAIR THE CAR AND HE WENT ON VACATION THE NEXT DAY!! WHEN HE HAD TOLD US TO CALL HIM THAT DAY!!! I FEEL CHEATED, TREATED LIKE ALL THEY CARED WAS TO GET RID OF THE CAR!!!! WORST TRANSACTION EVER IN MY LIFE WAS NEVER TREATED SO DEPLORABLE AND FELT I WAS TREATED UNFAIRLY AND DUPED!! THEY GIVE YOU THE RUN AROUND AFTER YOU BUY WE DON'T CARE ABOUT YOU SHOULD BE THEIR SLOGAN!!! THIS PLACE SHOULD BE SERIOUSLY INVESTIGATED BY A CUSTOMER ADVOCATE AGENCY... PLS DO WILL SHOW ALL RECEIPTS OF REPAIR AFTER ONLY 5 MNTHS, NEW BATTERY, MAYOR REPAIR CLUTCH! EVEN THE WINDSHIELD WIPERS HAD TO BE CHANGED AFTER TWO WEEKS!!! THE WAY THEY TREAT YOU WHEN YOU NEED SERVICE IS HORRIBLE!!! I CAN'T GET OVER THAT!!! IS TO HAVE PTSD... AND I AM NOT EXAGGERATING, TOTAL LOSS PURCHASE.. CHEATERS..!!! More

Lancaster Nissan - don't buy here! I have never had a worse experience buying a car than I did on the used lot at Lancaster Nissan. I got nudged into buying a vehicle I was unsure of (m I have never had a worse experience buying a car than I did on the used lot at Lancaster Nissan. I got nudged into buying a vehicle I was unsure of (my fault, I should have left instead of buying.) They offered me an insane amount of money for my trade, which was not worth anywhere near what they were offering. When I questioned the reason they would give me so much money for such a junker car, I was told, "I've got a buyer, don't worry about it!" After 2 weeks of driving the purchased vehicle, I was extremely disappointed. I called the salesman back and explained my concerns. The car was rattling all over, being blown all over the road by the wind, not even coming close to the suggested gas mileage, and I was uncomfortable in the vehicle. After a week of "working with me" and "trying to help me out," I realized what was going on. The car I bought wasn't worth anything. It was over-priced by $8,000 on the lot (hence the reason for the huge amount of trade in value I received for my junker vehicle.) All of the available options on the lot that I was offered "for the same price" we're not the same price! They were twice as much money. They kept fudging numbers and trying to go back on what they said, we finally returned the vehicle and we were told we would get back the amount we owed on the loan, plus cash back for the warranty we had purchased. What about the first car I traded in??? I completely lost that. Then they tried to go back on the deal of taking the car back and repaying us for the warranty. The sales person also suggested that I "borrow money from my daddy" and "don't tell my husband" so I could get into the overpriced vehicle that was on their lot. Are you kidding me??? Disgusting. Don't go. They also tried to make us wait 6-8 weeks for the money back from the warranty. Via phone, we were told "come in tonight or tomorrow for the check." When we went in the next day, we were told to wait 6-8 weeks. Ridiculous. I will be writing the Better Business Bureau also. What a poor way to conduct business, More

Stay away from the Humiliation!! Salesman Kevin hung up on a phone conversation of telling him what I would be willing to pay. "Seriously, dude, you are being unrealistic", click.... Salesman Kevin hung up on a phone conversation of telling him what I would be willing to pay. "Seriously, dude, you are being unrealistic", click.... More

Very unprofessional!!! I've worked with this dealership in the past and even then wasn't impressed but after my last visit there I called it quits with this dealership and w I've worked with this dealership in the past and even then wasn't impressed but after my last visit there I called it quits with this dealership and went to apple Nissan which rocked at they're service and deals! I even told our sales associate in a polite way that we went somewhere else to which I received a rude, unprofessional response and I've considered contacting the owner because of it! I would never send anyone I know here again and that is a large loss for them in my opinion! I always take care if those who take care of me! More

Out of all of the dealerships I dealt with during my car search, I found Lancaster Nissan to be the least enjoyable experience. The sales rep that I dealt with was rather friendly, but his sales manager wa search, I found Lancaster Nissan to be the least enjoyable experience. The sales rep that I dealt with was rather friendly, but his sales manager was pushy, rude, and it was apparent that he was simply in it for the sale (I understand that most if not all sales reps only care about the sale, but he made no attempt at hiding it). The vehicle I was considering was extremely overpriced, and they were unwilling negotiate to even a semi-reasonable level. When I ultimately decided not to make a purchase, the sales manager became pushy and clearly irritated, stating we had a verbal agreement by having him "achieve" my desired monthly payment (by underhandedly stretching out the length of the loan, not adjusting the price, mind you) and implying that I was now obligated to make the purchase. If you are looking for a Nissan, either new or used, I HIGHLY recommend driving the 25 miles to Wernersburg and purchasing one from Eisenhauer Nissan. I found a newer vehicle there with a better warranty, fewer miles, more feature, and a higher trim than the one Lancaster Nissan was attempting to coerce me into purchasing. Buying something from Lancaster Nissan would have been a mistake, and I recommend AVOIDING the dealership at all costs....unless you enjoy overpaying for your cars and leaving places with a terrible taste in your mouth. More

Great sales team. Poor quality of repair service and terrible customer service by Sales Manager. Regret buying from this dealership. Requested no tags, plates, or decals on the new vehicle. They put terrible customer service by Sales Manager. Regret buying from this dealership. Requested no tags, plates, or decals on the new vehicle. They put on anyway and defaced the front bumper with two holes to hold a vanity plate. PA does not require front plates, so no other reason for this accept free advertisement for them. Unhappy customer who paid for a new car only to be defaced by idiots. More