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Lancaster Nissan
East Petersburg, PA
635 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 635 reviews
February 11, 2020
Awesome experience with Donna Beam Donna Beam made our experience easy and was very informative on the vehicle we purchased. She is top notch and we enjoyed working with her. We will Donna Beam made our experience easy and was very informative on the vehicle we purchased. She is top notch and we enjoyed working with her. We will definitely recommend her to our friends and family wanting to update their vehicle. More
by mbober
Employees Worked With
Donna Beam, Austin Wenger, Kyle Potter
February 10, 2020
Bad Service Went in because a recall with my car. When calling to set up the appointment I was estimated the procedure to take between 1 to 2 hours. Dropping up a Went in because a recall with my car. When calling to set up the appointment I was estimated the procedure to take between 1 to 2 hours. Dropping up at 7am I plan to stay and wait for the car. When I did the check in, Bill one of the service agents told me that it was an all-day open appointment. I wanted to reschedule Bill offer the shuttle bus to take me back. Got back home and at exactly 9:16am Bill call me back to tell me your car is done. Exactly 2 hours because my car was pulled in at around 7:10am to 7:15am. Then I had to wait more than an hour outside after telling bill the exact time an hour earlier for me to be picked up and he assured me the shuttle will be there. Bill told me information that he was not sure of I guess just to get rid of me. By the time I got my car back I’ve lost all my morning halve of my day courtesy of Bill’s incompetence. Customer Service 101 if not sure of what you are telling the customer don’t disseminate that information and perhaps doble check with the technician specially when you saw the car went in. Very poor service… More
by Nutral
Employees Worked With
Bill
February 07, 2020
Terrible Service Department I've had a Nissan Titans for 14 years. Every time I try to give them a chance to service my vehicle they prove time and time again why I stopped brin I've had a Nissan Titans for 14 years. Every time I try to give them a chance to service my vehicle they prove time and time again why I stopped bringing my vehicle to their shop. I had my 2016 Nissan Titan in for a Check Engine light. The problem was a sensor but the Service Dept said they are afraid to replace the part for fear of damaging a $4000 part. They wanted me to sign off on the potential damage to the $4000 part before they would proceed. The after market warranty company that I purchased when I bought my Vehicle was very helpful in trying to resolve the issue and offered to speak directly to the Service Manager. The warranty company called me back and said "I've never dealt with a Dealership Service Manager that was so arrogant and seemingly incompetent." They advised me to remove my vehicle from them and suggested I find a repair facility that can complete the necessary repairs without asking me to agree to them breaking a $4000 part. They were happy to hear I found a competent shop to do the required repairs without requiring me to cover their "Technicians" mistakes. More
by JFFIII
Employees Worked With
Keith Barker, Nick Grasso, Kane Lesher, Ben Helmick, Lauren Wilber, Brook Jones
January 29, 2020
I had a great first experience with Lancaster Nissan thanks to Fernando and Don. They helped get me a really good deal on the Rogue. Plus when I went back to get the all weather mats the sales team e thanks to Fernando and Don. They helped get me a really good deal on the Rogue. Plus when I went back to get the all weather mats the sales team even helped to take the regular mats out and put new ones in! More
by marcbowers7
Employees Worked With
Fernando, Don Lesher
January 27, 2020
wonderful experience very easy to deal with-no problem doing a deal and working to get the right price that worked for both of us. Arleen was a real pleasure to work with very easy to deal with-no problem doing a deal and working to get the right price that worked for both of us. Arleen was a real pleasure to work with. More
by owensw@verizon.net
Employees Worked With
Arleen Rodriguez
January 27, 2020
Mr. Long was professional and courteous. He understood our needs / desires and went above and beyond to meet those needs. This is our second Murano purchased from Eric Long. As a repeat customer and a str our needs / desires and went above and beyond to meet those needs. This is our second Murano purchased from Eric Long. As a repeat customer and a strong negotiator, I have finally found a salesman that is upfront and honest ! More
by Guardog
Employees Worked With
Eric Long
January 19, 2020
Had a great experience working with Fern and Don Lesher. They got me a good deal I was happy with and everything went fairly fast thanks guys They got me a good deal I was happy with and everything went fairly fast thanks guys More
by randysone1
Employees Worked With
Fern Buitrago, Don Lesher
December 29, 2019
I had the pleasure to work with Matt Hart while buying my dream car. He made the process feel so stress-free, since he explained everything so I could actually understand it. He took the time to show me ea dream car. He made the process feel so stress-free, since he explained everything so I could actually understand it. He took the time to show me each feature my car offered. He helped me so much! I definately will recommend Matt Hart to my friends and family. Thanks Nissan!! More
by Bprice1129
Employees Worked With
Matt Hart
December 14, 2019
Well located, clean and orderly. Employees very confident that their dealership excelled in product and service. It gave me a comfortable feeling that I was being treated fairly. Rod & Matt both confident that their dealership excelled in product and service. It gave me a comfortable feeling that I was being treated fairly. Rod & Matt both were great. Austin was a refreshing change from previous experiences with paperwork. Thanks to all. More
by fthudium
Employees Worked With
Rod Arndt, Austin Wenger, Matt Hart
December 07, 2019
Amazing Experience I had an amazing car buying experience with Daryl Stoll at Lancaster Nissan. He was knowledgeable, kind, & explained everything with great care & deta I had an amazing car buying experience with Daryl Stoll at Lancaster Nissan. He was knowledgeable, kind, & explained everything with great care & detail. He made me feel at ease through every step of the process from the test drive to financing to going over every aspect of my new SUV. I'm so excited & would recommend him & Lancaster Nissan to anyone! More
by katehaldeman
Employees Worked With
Daryl Stoll, Kane Lesher
