Lancaster Hyundai

It was my first time going to this dealership in Pennsylvania very professional very kind prices are reasonable the job was done in a very reasonable amount of time would definitely recommend it and Pennsylvania very professional very kind prices are reasonable the job was done in a very reasonable amount of time would definitely recommend it and when I look for another Hyundai I will definitely go there More

Problem was handled in a timely manner and everyone I had contact with was helpful. contact with was helpful. More

Krista is terrific She knows how to leave an excellent message You understand exactly why she called message You understand exactly why she called More

On time, answered questions, nice waiting area, friendly staff, clean facility, easily met my expectations! staff, clean facility, easily met my expectations! More

Scheduling an appointment was easy, attention upon arrival was quick, and complimentary beverage was provided in a spacious, well equipped waiting room. They also gave me a free car wash! arrival was quick, and complimentary beverage was provided in a spacious, well equipped waiting room. They also gave me a free car wash! More

Everyone was very friendly, professional and helpful from the beginning of just looking til driving off the lot in my new Tucson. the beginning of just looking til driving off the lot in my new Tucson. More

The service department is on time and friendly. The waiting area is clean, as is the showroom. Overall, a good experience dealing with this company. The waiting area is clean, as is the showroom. Overall, a good experience dealing with this company. More

Treat me with respect and answer my questions great hospitality made me feel like home hospitality made me feel like home More

Main points first -- just steer clear of this dealership, ESPECIALLY if you're visiting the Lancaster Hyundai dealer. To start with, the car I purchased from them is lovely, no issues there (2022 Hyundai ESPECIALLY if you're visiting the Lancaster Hyundai dealer. To start with, the car I purchased from them is lovely, no issues there (2022 Hyundai Tucson Hybrid). That said, selling me a good, running car is literally the ONLY thing that the dealership has done right. I'm a Delaware resident, and the finance manager and business office manager assured me they could handle the title and registration paperwork, no problem (and charged me for it). 2 months later, with a week left on my temp tags, after MULTIPLE calls (don't bother, you can't actually talk to a human, just leave voicemails!) and e-mails, they finally admitted that their title company couldn't do it, and sent me the paperwork and title to go to the DMV myself, with a check for the taxes/fees (in the wrong amount, thank G-d for helpful DMV officials!). Included in that paperwork was a promise to send me a refund of what I paid for their title service 'next week'. "Next week" was actually 3 weeks later, only after I'd called and e-mailed AGAIN. Finally, I got talked into buying their GAP coverage (because the sales process took so long I just couldn't argue anymore), knowing I could cancel it within 30 days for a full refund. I did that - cancelled it 23 days from purchase, by e-mail AND certified mail return receipt required. As of today, still no refund of that $1,500, again after multiple e-mails and certified letters. At this point, we're getting ready to take the dealership to court. If I add up all of the time wasted just trying to get a simple car purchase handled properly, it's at least 10 hours now. They seem like lovely people when you visit the showroom, but I wouldn't send my worst enemy to this dealership. Hopefully making these issues public will help the next customer to avoid these headaches -- and maybe even get senior leadership involved before they get served. More

They did a great job. I was going on a trip and wanted my car to be in excellent condition when I started my trip. They made a couple of recommendations that were excelle I was going on a trip and wanted my car to be in excellent condition when I started my trip. They made a couple of recommendations that were excellent. I was very happy with what was done. More