Lancaster Hyundai

Scheduling an appointment was easy, attention upon arrival was quick, and complimentary beverage was provided in a spacious, well equipped waiting room. They also gave me a free car wash! arrival was quick, and complimentary beverage was provided in a spacious, well equipped waiting room. They also gave me a free car wash! More

Everyone was very friendly, professional and helpful from the beginning of just looking til driving off the lot in my new Tucson. the beginning of just looking til driving off the lot in my new Tucson. More

The service department is on time and friendly. The waiting area is clean, as is the showroom. Overall, a good experience dealing with this company. The waiting area is clean, as is the showroom. Overall, a good experience dealing with this company. More

Treat me with respect and answer my questions great hospitality made me feel like home hospitality made me feel like home More

Main points first -- just steer clear of this dealership, ESPECIALLY if you're visiting the Lancaster Hyundai dealer. To start with, the car I purchased from them is lovely, no issues there (2022 Hyundai ESPECIALLY if you're visiting the Lancaster Hyundai dealer. To start with, the car I purchased from them is lovely, no issues there (2022 Hyundai Tucson Hybrid). That said, selling me a good, running car is literally the ONLY thing that the dealership has done right. I'm a Delaware resident, and the finance manager and business office manager assured me they could handle the title and registration paperwork, no problem (and charged me for it). 2 months later, with a week left on my temp tags, after MULTIPLE calls (don't bother, you can't actually talk to a human, just leave voicemails!) and e-mails, they finally admitted that their title company couldn't do it, and sent me the paperwork and title to go to the DMV myself, with a check for the taxes/fees (in the wrong amount, thank G-d for helpful DMV officials!). Included in that paperwork was a promise to send me a refund of what I paid for their title service 'next week'. "Next week" was actually 3 weeks later, only after I'd called and e-mailed AGAIN. Finally, I got talked into buying their GAP coverage (because the sales process took so long I just couldn't argue anymore), knowing I could cancel it within 30 days for a full refund. I did that - cancelled it 23 days from purchase, by e-mail AND certified mail return receipt required. As of today, still no refund of that $1,500, again after multiple e-mails and certified letters. At this point, we're getting ready to take the dealership to court. If I add up all of the time wasted just trying to get a simple car purchase handled properly, it's at least 10 hours now. They seem like lovely people when you visit the showroom, but I wouldn't send my worst enemy to this dealership. Hopefully making these issues public will help the next customer to avoid these headaches -- and maybe even get senior leadership involved before they get served. More

They did a great job. I was going on a trip and wanted my car to be in excellent condition when I started my trip. They made a couple of recommendations that were excelle I was going on a trip and wanted my car to be in excellent condition when I started my trip. They made a couple of recommendations that were excellent. I was very happy with what was done. More

If I could give the service center at Lancaster Hyundai negative stars, I would. My 2017 Tuscon was towed in for an engine replacement under the recall at the beginning of June. I was told that I could negative stars, I would. My 2017 Tuscon was towed in for an engine replacement under the recall at the beginning of June. I was told that I could come anytime to pick up my loaner vehicle, yet I received a very rude and accusatory voicemail after the fact because I hadn't made an appointment first (the gentleman claimed that I was told to make one, yet I re-listened to the voicemail he had left about picking up the loaner and never once did he mention an appointment being necessary) and so I was apparently give the wrong loaner. I had originally been told it would be 6 weeks for my engine to be replaced, yet it was somehow finished in 6 days. At first I was thrilled, but it quickly became evident that the workmanship was shoddy at best. Roughly 6 weeks after I picked up my car with its new engine (and mind you, I was on a 10 day vacation during those 6 weeks where the car was not being driven), my dashboard lit up with multiple warning lights. We took it back, as it seemed likely that the issues were related to the engine replacement (and were told when we called about bringing it in that they likely were related but obviously it couldn't be promised - which was understandable). A few days later, we received a phone call that the issues were supposedly unrelated and it would be $1700 to replace my ABS module, AND they couldn't guarantee that was the only thing wrong. We eventually decided not to have the work done and were going to sell the car, as we were beyond frustrated with Hyundai at this point. When we picked my car up after this, we were charged $160 for "diagnostics" - though we had never once been told that there would be a fee. Additionally, my car was returned to me in worse shape than I dropped it off. The cover for the underside of my engine popped out minutes after we pulled out of the lot, and we had to take it to a mechanic to be reattached as we were unable to do it ourselves. The mechanic who assisted us (as well as two others we called for second opinions) said that he absolutely believes that the issues with my car are directly related to the work done when my engine was replaced. Yet somehow, Lancaster Hyundai is refusing to accept fault for their mistakes. This service center has been dishonest, rude, uncommunicative, and absolutely awful. Mike in Service was horrible to work with, and multiple people who spoke to both me and my husband were dismissive and unpleasant to me yet spoke much more professionally to my husband. While the sales team seemed helpful nice while I was there, this experience absolutely ruined my opinion of Lancaster Hyundai. I will never buy a Hyundai or Kia again, I will never work with or buy from Lancaster County Motors again, and I will never let anyone I care about do so either. STAY AWAY More

Update: After posting this I did contact their customer service specialist. They researched this and found that I was correct in expecting the alternator to be replaced. They worked with me to set up a t service specialist. They researched this and found that I was correct in expecting the alternator to be replaced. They worked with me to set up a time for the replacement and even provided a loaner car. I am very pleased with the attention and with the service. ----------------------------  Brought my Veracruz in for a recall on oil leaking onto the alternator. Dave told me that the alternator needed to be replaced and they would need to keep it a few more days to allow for that. This fits with what the recall practices document (https://static.nhtsa.gov/odi/rcl/2020/RCMN-20V705-9810.pdf) on the NHTSA website indicates will be done. Any leaking oil the alternator needs to be replaced. When I picked up the car I found that the alternator was not changed and is covered in engine oil that has dripped on it. When I called to complain, Davis says they will only replace it if it is not working. First, that goes against the recall documentation. Second, now I'm supposed to drive around with an oil fouled alternator until it dies when I'm pulling our pop-up trailer on the highway somewhere. Angry letter headed to corporate and NHTSA. Unacceptable! More

Brought in daughter's car, appointment would take 3 weeks, but if car left might work in sooner. Problem was brake lights always on, acceleration occasionally off. Left car, advised brake lights alwa weeks, but if car left might work in sooner. Problem was brake lights always on, acceleration occasionally off. Left car, advised brake lights always on. Daughter had emergency 2 days later, had to pick up car. Was told it was somewhere in lot. After finding, discovered battery dead. Requested help, only person available went to find equipment. Tow truck driver delivering someone else's dead car, volunteered to start for daughter. A business aquaintance of daughter had same problem with his daughter's car, Hyundai, fixed with new brake switch. See no reason to return ever. More

Made appointment and got in on time. Waiting room very comfortable and the work completed on time Waiting room very comfortable and the work completed on time More