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Lancaster Hyundai

East Petersburg, PA

4.8
811 Reviews
At Lancaster Hyundai, we're more than just a car dealership in Lancaster. We're also members of the greater York, Harrisburg, Reading PA and Lebanon PA communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Hyundai sales, to used vehicles, to finance and service. We provide the best of the best to all our customers. We view drivers from the York, Harrisburg, Reading PA, Lebanon PA and beyond not just as customers but as individuals with unique needs. Our goal is to match you with the Hyundai model that suits you best so that you leave our Lancaster dealership with the car or SUV that suits your lifestyle. Our financing team is also here to find the lease or loan that accommodates your needs. When it's time for maintenance, we offer the precision, speed, and affordability to keep your Tucson, Santa Fe, Palisade, Sonata or Kona in peak condition. With our pressure-free environment, drivers from York, Harrisburg, Reading PA, Lebanon PA, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Hyundai. Explore what our Lancaster dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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5260 Main Street

East Petersburg, PA

17520

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Showing 811 reviews

December 07, 2023

The service was for a recall and the service department was quick and efficient. Service is always top notch. More

by jollymon17603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Lancaster Hyundai responded

Hey Jolly, thank you for the 5-star rating! We're happy to know that you found our service department at Lancaster Hyundai quick and efficient. We always aim for top-notch service! Safe travels!

December 05, 2023

Arrived at 8am and shop took car in soon after. Called in afternoon to alert it's completed and amount of bill. More

by sportsvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lancaster Hyundai responded

We're glad to know that you had a smooth experience with us at Lancaster Hyundai. We always aim for efficient and transparent service. Thanks for the positive review!

December 01, 2023

The employees are very friendly. I was greeted by two friendly gentlemen who welcomed me. One who served me Jeffrey was so patient and walked me through. Every employee I interacted More

by sokananita
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery
Dec 04, 2023 -

Lancaster Hyundai responded

It's great to know you felt welcomed and well-served by Jeffrey and the rest of our team at Lancaster Hyundai. We're glad we could help find your new car and we look forward to maintaining this wonderful relationship with you. Take care!

November 28, 2023

We brought the car in, told them what we wanted. They did it We thanked them More

by jmatthews11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, forgot to ask names. all were fine.
Nov 29, 2023 -

Lancaster Hyundai responded

We're glad this was such an easy experience for you! Thank you for coming to Lancaster Hyundai!

November 21, 2023

Good and prompt service. My saleswoman Trixy, is following up with me regarding any questions and explanations needed regarding the new car. More

by gsigoly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trixy
Nov 22, 2023 -

Lancaster Hyundai responded

We're glad to know you had a good experience with our team at Lancaster Hyundai! We'll pass along your kind words to Trixy. Don't hesitate if you have any more questions about your new car, we're here for you!

November 18, 2023

Always great service! Thanks everyone you do an awesome job. Will be back when service is due. More

by whoover770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hoover
Nov 20, 2023 -

Lancaster Hyundai responded

Thank you for your continued trust in the Lancaster Hyundai team! We appreciate your support and look forward to seeing you next time!

November 18, 2023

This dealer will work with you to get you what you want! I went to other dealers first but they didnt seem to want to work with what i wanted More

by dodgeshadow92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Ozaeta
Nov 20, 2023 -

Lancaster Hyundai responded

We're glad to know that our team at Lancaster Hyundai was able to help you find what you were looking for. Thanks for choosing us and sharing your experience!

November 17, 2023

everyone was polite and realy cared about making my visit enjoyable I have been coming to Lancaster Hyundai for 21 years and have bought 6 new hyundai's and all have been serviced at Lancaster Hyundai. I ha More

by gjmjx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Lancaster Hyundai responded

We're delighted to know that you've been with us for 21 years at Lancaster Hyundai! It's always our goal to make your visits enjoyable and we appreciate the trust you place in us. Here's to many more years of great service together!

November 14, 2023

Very efficient work. Lounge is customer friendly while you wait. Customer service excellent and friendly More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 14, 2023 -

Lancaster Hyundai responded

Chris, we're glad to know you found our service efficient and customer-friendly at Lancaster Hyundai. Thanks for your positive feedback!

November 13, 2023

I've been getting my car serviced here regularly for almost 7 years. We're about to have our 3rd child, so a couple of weeks ago when I was in to get an oil change, I asked if they could provide me with More

by JAMES_ELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Shaffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clark Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lancaster Hyundai responded

James, we reviewed your service history records and found no previous reference to this condition or failing component. Upon your request, you asked us to identify a noise coming from the steering which we diagnosed as originating from the front transmission. Your frustration is obvious that a component on the vehicle will need to be addressed but to claim we are acting unethical by answering the call to your request seems misguided and unnecessary. I can be reached in person at the dealership or by phone 717-381-2842. Please call to plan an in-person visit. Kevin Shaffer

Nov 28, 2023 -

JAMES_ELLY responded

Explain to me how your factory trained technicians never mentioned the same clicking noise coming from the transmission when the car had less than a 100k and was still under warranty. Apparently that same noise was “completely normal” back then.

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