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Lancaster Dodge Ram FIAT
Lancaster, PA
329 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 329 reviews
November 21, 2023
Called about getting headlights replaced. Service lady said it qorld be $151. I said $151 wow that's half of what someone else quoted. Let's schedule. Dropped truck off. Received text it was Service lady said it qorld be $151. I said $151 wow that's half of what someone else quoted. Let's schedule. Dropped truck off. Received text it was dine and at a price of $386 (not exact). Called same lady said what happened. She said she'only quoted' labor. I said no I said out the door you said yes. After a battle she said she could do it for 165. I said that's fair. Later got a call from the manager. As I was busy either work didn't really pay attention to him. He said something to the lines of I can take out the lights and it would be 189. I honestly thounf he meant take out the price of lights and I would be charged 189. I said that's still OK I spoke with the lady that quoted me and that's fine. Here to find out that 'manager l' was going to charge me 189 to take the lights out and put the old ones in. . I said no I was told 189 (or whatever it was) he gave me a bill for the 386. I said are you freaking serious? You want to take my lights out and still charge me for your screw up? xxxx it take them out and I'm not paying a dime because at that point you did not do any work. I also asked to speak to the Gm. That didn't happen and after all that the tech threw out the lights any how. So good for me. I do parts and service and that is bullcrap on what they do. I was warned and now I will never step foot in that crooked place again More
by Ff510len
Verified Customer
November 13, 2023
The Service Representatives are professional, courteous, attentive, generous. The waiting area is spacious, clean and comfortable. Service Techs are good at sticking to scheduled appointments. Additi attentive, generous. The waiting area is spacious, clean and comfortable. Service Techs are good at sticking to scheduled appointments. Additionally, they are good at identifying other automotive concerns and costs while the car is in there care. More
by ChandolaTillman
Employees Worked With
Terri Caruso
November 13, 2023
The personnel at the dealer were polite, efficient, and straightforward. They did what they said they were going to do and did it in a complete manner. straightforward. They did what they said they were going to do and did it in a complete manner. More
by pjones88penna
Employees Worked With
Service personnel.
November 06, 2023
I've bought my last three trucks here. I like the no pressure atmosphere here. Service department has been great too. I like the no pressure atmosphere here. Service department has been great too. More
by bryandoulin
Employees Worked With
October 28, 2023
As Always, OUTSTANDING Service! !!!!!!!!! Service is always completed as quickly and efficiently as possible. Last time I just dropped off vehicle and it was completed the next day !!!!!!!!! Service is always completed as quickly and efficiently as possible. Last time I just dropped off vehicle and it was completed the next day More
by hubyshby
October 27, 2023
Part not working properly my backup camera is not working and I can’t get all of he satellite stations. Also noticed my license plate light was hanging down yesterday. I didn’t do an inspection after work wa and I can’t get all of he satellite stations. Also noticed my license plate light was hanging down yesterday. I didn’t do an inspection after work was do, so I didn’t notice it until then. More
by barrington.evans.m
Employees Worked With
Can’t rate ,don’t know who preformed the service.
