Lancaster County Subaru

I recently had my car serviced with Derek as my advisor. Derek is excellent at what he does, he is so very pleasant, patient, explains everything. Derek is very knowledgeable and goes above and beyond to as Derek is excellent at what he does, he is so very pleasant, patient, explains everything. Derek is very knowledgeable and goes above and beyond to assist with service. I never worry when he helps me. Subaru can be very proud to have Derek as an employee. More

In 2019 I bought two Subaru's from Lancaster County Subaru, one a Forrester and the other an Impreza. Both of these vehicles are just super vehicle's to drive. Our salesman Cameron Epp sat down with Subaru, one a Forrester and the other an Impreza. Both of these vehicles are just super vehicle's to drive. Our salesman Cameron Epp sat down with us and explained things in detail, took his time to discuss any options we may have wanted, explained the warranty to us and generally was just a darn nice salesman to work with. I must say being 73 years old I have had to buy from many dealerships and sales people. Going to Lancaster County Subaru I did not feel pressured to buy anything, did not have somebody running out of the showroom simply because I was looking at vehicles on the lot. All the people even in the service department are really super nice. I am looking at purchasing another Subaru and guess where I am shopping? Lancaster County Subaru!! In all my years of buying cars these people have been a breath of fresh air for me. Think I am kidding you? Go shopping for a car in York County. The people are like vultures in York County, you can't simply walk the lot because somebody will come out and pounce on you like a vulture. This does NOT happen at Lancaster County Subaru. And by the way, that new car I want? I am going through the same salesman. Cameron is polite, treats his clients with respect and without a doubt is not a high pressure salesman. Fact is, Cameron is pretty much a laid back type of person. He will explain things to you. When I asked about certain options, options that would cost a couple of thousand dollars more on the sticker price, he honestly explained to me if it was just something for dressing up the vehicle, or something that was truly necessary for protection of, like the under carriage, door seals, door trim etc. I appreciate his honesty. He could have just agreed with me and made a bigger commission (if that is how he gets paid), but he did not try to sell me options I did not need for my vehicle. This dealership has always treated me and my wife very well and I just can't say enough good things about the dealership and their staff. Love this dealership!!! More

Jason Bluestein was great to work with - a 10 on my rating scale. Easy to deal with on financing as well. Great dealership with good service dept. rating scale. Easy to deal with on financing as well. Great dealership with good service dept. More

I am sure there a lot of great sales consultants that work for your dealership, however the gentleman I had the misfortune of sitting with on Saturday afternoon is not one of them. From the moment I wal work for your dealership, however the gentleman I had the misfortune of sitting with on Saturday afternoon is not one of them. From the moment I walked to Cameron’s desk and told him my budget and what I was looking for I felt nothing but judgment and an air of superiority. I had let him know I was looking for something that was 4-wheel drive with low mileage to which his response was "Well no one comes in looking for high mileage" in a huff. Okay, great. He then proceeded to go into a 5-minute rant-lecture about the state of the world, the chip shortage, and used car prices which I was already well aware of. Then he started saying "There are 15 sales consultants here that need to eat and feed their families, etc.." which was him basically telling me I was wasting his and everybody’s time by looking for a used vehicle, which was incredibly offensive. He then went on to criticize the type of vehicle I was looking into by very rudely slamming a chart in front of us and saying my choice in vehicle was at the bottom of some chart (I had checked out by this point). All the while he kept repeating "I'm not saying I don't want to sell you a car", which I do not believe as he did not show us any vehicles online, or on the lot, or even inquire to see if there was anything else I may be interested in. When I had entered the lot, I had been looking at a new vehicle, but this guy wasn't even interested enough in my business to find that out. It is very unfortunate because I ended up purchasing a vehicle that day at another dealership. I had only sat with Cameron for 5-10 minutes, but it will definitely go down as one of the worst dealership experiences I have ever had. More

Prompt attention even though I did not have an appointment appointment More

Left disgruntled! Sent to parts dept, but phone Left disgruntled! Sent to parts dept, but phone conversation was more important than me. The person should have be placed on hold to give me in sto Left disgruntled! Sent to parts dept, but phone conversation was more important than me. The person should have be placed on hold to give me in store service. I just wanted touch up paint. After paying and given my keys, I had to find my car in a sea of others, At other dealers, my car was brought to me at pickup! More

We had a family emergency right after dropping off the wife’s car. Subaru took care of the vehicle and kept us updated on need repairs and work done. One less stress to worry about. We appreciate the staf wife’s car. Subaru took care of the vehicle and kept us updated on need repairs and work done. One less stress to worry about. We appreciate the staff and support. Pete G More

I contacted this dealership about a used Suburu Ascent. I have a SEVERE allergy to cigarette smoke, so we asked them if it was a smokers car when we asked our other questions. The girl said she would che I have a SEVERE allergy to cigarette smoke, so we asked them if it was a smokers car when we asked our other questions. The girl said she would check and get back to us. She called back and said they went out and checked and it definitely is not a smokers car. We called back 3 or 4 times with more questions and each time we said, "I will be coming from over an hour away, are you sure it isn't a smokers car." She said it was not a smokers car each time, and even said it definitely wasn't a smoker car, they wouldn't have certified it if it is. We drove over an hour to look at the car. When I arrived, the sales guy said he would bring it around to the front, I watched as he parked and immediately opened every window, door, and the back up. As I walked to the car, the smell of cigarettes could be smelled 6 feet away! They straight out lied! I wasted an entire Saturday! I must have asked 10 times if it was a smokers car!! More