Lambert Buick GMC

I came in for service to my vehicle and didn't have an appt. The staff were very pleasant and friendly and they took me right in. I didn't have to wait too long and the process was very simple. an appt. The staff were very pleasant and friendly and they took me right in. I didn't have to wait too long and the process was very simple. I am a repeat customer, I have purchased two vehicles from this dealership and Bryan Steinlechner was my salesman for one of them. I have always been very satisfied with the level of customer service I get when I come to Lambert GMC. My husband and I have referred other people to this dealership resulting in at least one couple that I know of purchasing a vehicle and also being very satisfied with the car and this dealership. I would highly recommend anyone looking for a car to consider coming to Lambert Buick GMC! More

I had shopped all the local and some national GMC Dealers before buying this car. First, I have to say the GMC sales staff were a cut above other car makers. But with John Marsillo, it was easy. I told him w before buying this car. First, I have to say the GMC sales staff were a cut above other car makers. But with John Marsillo, it was easy. I told him what I wanted with an out the door price, gave him the info on my trade-in, and he called me back with a price, which was better than everyone else. In fact, I gave two other salesman a chance to beat the price, and they could not do it. I'm very happy with the truck - so far it is better than I thought it would be! Chris Cooper spent much time with me going over the truck and explaining all its features (I was very appreciative as many of the electronics, 4 wheel drive, and towing package info I was unfamiliar with. I have also been to the parts department for an accessory purchased afterward, and found them to be friendly and very attentive. And I should add that Financing was very easy - I got a great rate and a bank that I could work with to pay it off early. Ironically, I purchased my GMC truck from Lambert in Cuyahoga Falls, where I was the principal for 3+ years. If your shopping for a car, I encourage you to visit Lambert, and see John Marsillo! Nick Valentine More

Buying a new car at Lambert Buick/GMC is an easy and pleasant experience. If it wasn't, we would not have been coming back again and again for over 36 years! Starting with your new car delivery to serv pleasant experience. If it wasn't, we would not have been coming back again and again for over 36 years! Starting with your new car delivery to service appointments to your trade-in on another new car, the process is stress-free and fun like it should be. Communication from the Service Department is excellent. If you ever have a problem, Lambert will make sure that that problem is resolved to your satisfaction. Just give Lambert Buick/GMC a try! More

I had a wonderful experience at Lambert. I felt no pressure from Mark in sales. I actually waited a few weeks after initially looking at my car to buy it and was never pressured to make the purchase b pressure from Mark in sales. I actually waited a few weeks after initially looking at my car to buy it and was never pressured to make the purchase before I was ready. More

I am writing this review because I recently made my third car purchase at Lambert Buick GMC from Mark Mundy. Per usual the process was very seamless and I love their approach to selling vehicles. I was given car purchase at Lambert Buick GMC from Mark Mundy. Per usual the process was very seamless and I love their approach to selling vehicles. I was given a very fair trade-in value for my vehicle and could not be happier with my new SUV. I have remained very loyal to Mark Mundy because he is the consummate professional and has the best interest of his customers in mind. Overall everyone I have ever come in contact with at this dealership has been very pleasant and I make sure to tell my friends to consider Lambert when in the market for a new or used vehicle. More

Mark Mundy at Lambert is the main reason for the rating above! He is the absolute best salesperson we have ever dealt with. He is honest and upfront and doesn't pull any punches. He tells you what he ca above! He is the absolute best salesperson we have ever dealt with. He is honest and upfront and doesn't pull any punches. He tells you what he can sell you a car for and tells you what your trade is worth...without all the BS you usually have to step through at other dealers! My wife and I have purchased several cars from Lambert, specifically from Mark because he genuinely cares about his customers! While Mark is great, so is the dealership. Having purchased newer and/or brand new cars, we have not had issues requiring service from the service dept., however; last year we had a problem with our son's car and I called in. The service personnel were awesome, helping me troubleshoot over the phone before having the car towed. The advice given was helpful and I avoided an expensive towing bill! If you stack all the area car dealers next to Lambert, they will not come close to the awesome customer service provided at Lambert. Thanks again to Mark and the Lambert staff! More

I have never been treated so poorly in my life. From the moment I walked in that place to this monent I have had nothing but trouble when dealing with them. It's a shame that there was such a time crunch o moment I walked in that place to this monent I have had nothing but trouble when dealing with them. It's a shame that there was such a time crunch on me to get a new vehicle. I would have never gone through with buying it at Lambert. I guess I know for the next time. Be careful if you decide to deal with these people. They do not follow through completely with anything they say. More