Lamb Chevrolet
Prescott, AZ
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Service on my new 2018 Equinox Had a small problem with a rear hatch seal on my 2018 Equinox Robert Manning and Vance took care of the issues without question perfect service then w Had a small problem with a rear hatch seal on my 2018 Equinox Robert Manning and Vance took care of the issues without question perfect service then went back for oil change car return clean everything done perfect thanks Robert advance More
Cadillac Escalade I purchased a vehicle that was used from Lamb Chevrolet less than 3 months ago. We are currently in New Mexico so we went a ways to pick this vehicle I purchased a vehicle that was used from Lamb Chevrolet less than 3 months ago. We are currently in New Mexico so we went a ways to pick this vehicle up. We dealt with the Finance Manager as well as a Sales Associate. According to them this was a perfect vehicle and is in great shape for the age and mileage. When we bought it, it wasn't even at 70,000 miles yet. We were going back and forth with the condition of the vehicle, which checked out great and the car fax report... So we thought. My husband picks it up in Tucson to find out that everything wasn't disclosed like they said. The dash was cracked and being held together by duck tape and was hiding under the dash cover. Then the next day we take a business trip with my employees and the engine light comes on. Needless to say my Escalade has been sitting in a certified Dealership in New Mexico waiting to get fix. New Transmission and $11,000 dollars worth of other things they found that wasn't checked before selling it to us. (According to the dealership I have my Escalade at) Now I'm out of pocket $1,022 plus my car payment for a month its been sitting there. I am very dissatisfied with the service. Its unfair when purchasing something from a certified Cadillac dealership. If I wanted these problems I would have gone to a corner lot. More
My Thanksgiving week in Prescott I 'limped' into Prescott. Robert told me to bring my truck in right away. After Vance diagnosed the problem with my truck, he worked on it until it wa I 'limped' into Prescott. Robert told me to bring my truck in right away. After Vance diagnosed the problem with my truck, he worked on it until it was fixed. He went through 3 diesel exhaust pumps until he found one that wasn't defective from the manufacturer. I was given a loaner car and a full tank of fuel in my truck when I finally picked it up. More
Awesome Came in for a oil change, with a appointment. We were early and Robert Manning greeted us and took the vehicle for service right away. He’s always f Came in for a oil change, with a appointment. We were early and Robert Manning greeted us and took the vehicle for service right away. He’s always friendly and makes sure whatever the task, it is completed to the fullest. You have a very valuable employee. More
Excellent Always friendly, professional, and knowledgeable. As they are entirely customer oriented, you will never feel any push to sell you something you don' Always friendly, professional, and knowledgeable. As they are entirely customer oriented, you will never feel any push to sell you something you don't need or want, whether service or sales side. On my last service visit, Aaron was completely slammed working the service desk by himself on an unusually busy Saturday. I was impressed by how he can give the same excellent level of friendly, professional, and knowledgeable service, with complete calm and efficiency under the pressure. This is the place to go. More
Best service ever. Service writer was there waiting for me when I pulled in at the scheduled time. Also helped with other issues after service was complete. While my v Service writer was there waiting for me when I pulled in at the scheduled time. Also helped with other issues after service was complete. While my vehicle was being serviced (mind you for 1 hour only) I was roaming the lot for my next possible vehicle. Salesman understood I was just looking he still took the time to show me several different vehicles. I will definitely bring my business back to Lamb Chevrolet when I am ready to purchase. More
Treated like family. Lamb Chevrolet service is always a pleasure, They treat their customers with respect every time! It's nice to be waiting in a place where you feel at Lamb Chevrolet service is always a pleasure, They treat their customers with respect every time! It's nice to be waiting in a place where you feel at home. More
Scheduled maintenance Excellent service. Service advisor was extremely courteous and helpful. I was very pleased with how I was treated and the overall appearance of the de Excellent service. Service advisor was extremely courteous and helpful. I was very pleased with how I was treated and the overall appearance of the dealership. More
Great staff Staff members are always kind, cordial, and professional I always receive good service. Having a shuttle available is good I would recommend Lamb Staff members are always kind, cordial, and professional I always receive good service. Having a shuttle available is good I would recommend Lamb Auto to anyone More
thanks Robert Manning always makes service easy and correct. my trucks are always returned in correct working order and clean this shows how professional the Robert Manning always makes service easy and correct. my trucks are always returned in correct working order and clean this shows how professional the maintenance staff are. this makes me feel very safe when i get my trucks back from repairs. More