Lamb Chevrolet

In September of 2022 I put $1000 down on a special ordered car. I knew there would be a wait for it but the saleswomen kept me informed of its progress through the months. In February I received ordered car. I knew there would be a wait for it but the saleswomen kept me informed of its progress through the months. In February I received an email that it came off the line and I should receive it in 2 months max. I no longer heard from her after that so I went to Lamb Chevrolet to find out why. She no longer worked there. It seems my car came in and they sold it out from under me. The manager claims he left a voicemail, which I never received, and after that one attempt never bothered to try again. They never apologized. They made a halfhearted attempt to find another one for me These people are lucky they are the only Chevy dealer around because they are truly awful at customer service. More

I just took delivery of my fourth vehicle purchased through Lamb Chevrolet. It took 8 months to receive my 2022 Silverado 2500HD 4x4 Duramax. I was well informed about chip issues and delays , but did through Lamb Chevrolet. It took 8 months to receive my 2022 Silverado 2500HD 4x4 Duramax. I was well informed about chip issues and delays , but did not expect the factory/production side to leave off standard items like rear wheel liners on a $75k truck. Chevy customer service did their very best to deflect responsibility to the dealer, when in fact the plant didn’t have the parts. Well, Lamb Chevrolet made it right, and the dealership is installing rear wheel liners on my truck today. Huge “thank you” to Shawn Turner and the folks at Lamb for making this right and reaffirming my trust and confidence in this dealership. More

on a truck and cant get serviced. 😦. So next resort is called Chevrolet and see what they can do. So update 10-26-21. Called Chevy corporate and they reached out and they got me in right away but when I g called Chevrolet and see what they can do. So update 10-26-21. Called Chevy corporate and they reached out and they got me in right away but when I got there. Rude rude. I walk up to the desk and the service advisor says what do you need? My blood pressure must have went up 30 points. Talk to the service manager he didn't give a rats. Got my truck serviced never reset the computers or the sticker out of my window left the goop on it never washed or vacuumed like my other dealer. My other dealer gives me a voucher to the local car wash for a premium wash. They greet me at my rig with a smile this place forget about it. I'll be damned if I'll ever buy a rig here. More

Waited over a hour for them to replace a valve stem with a appointment for a week they never got to it Robert is a liar and the way we were treated they should never have the chevy name what a disgrace to c a appointment for a week they never got to it Robert is a liar and the way we were treated they should never have the chevy name what a disgrace to chevy and to top it off when they brought my unfixed truck back to me it smells like axle grease run from this place and fast More

Took my Silverado HD diesel in to get a minor coolant leak fixed. Lamb said they inspected the engine and said there was no leak. I asked why coolant was dripping from the engine. They had no answer leak fixed. Lamb said they inspected the engine and said there was no leak. I asked why coolant was dripping from the engine. They had no answer I took the truck to a different Chevy store. They also said that the initial inspection was negative. So, the tech took the AC compressor off to get a better look. He found the water pump case was cracked. He replaced the water pump. Problem solved. Long story, short... you want your diesel fixed, DON’T go to Lamb Chevy More

Let this email to their service dept and manager Heath speak for it self. They are the absolute worst dealer I have ever been to. We have gotten corporate executives involved in this issue If I could speak for it self. They are the absolute worst dealer I have ever been to. We have gotten corporate executives involved in this issue If I could give a ZERO star I would. DO NOT USE THIS DEALER Hello Lehi, This email is to address the enormous customer service issues we have experienced with you and Dave. I have taken it upon myself to reach not only the owner Ted cc’d here, but have sent a separate email to GM corporate, Tim Turvey GM Global Vice President -in which I have worked with him in the past and he provided us SUPERIOR customer service. I have also reach Travis Hester Chief EV Officer at General Motors, Steve Carlisle, Executive Vice President and President General Motors North America as these issues with your team need to be heard at a high level by a customer. We have spent more than 23K with your company just in performance parts and installation and the level of service has been the worst service we have ever experienced. The messages via this dropbox link will provide you the conversation via text and follow up text from phone calls James has had with Dave. Please see the attachment of text in which James references this conversation with Dave. You have now replaced swaybar links that your tech is saying he never told Dave they were worn out and expect us to pay for this work. We will not be paying for this replacement as it was not a needed replacement. The actual issue with the frontend is still to be dealt with. You company has been the only company that has done any work on this truck. Communication by Summitt 4x4 based on the clunking heard in the frontend was; these links were too long and were not the correct swaybar links for this truck so we brought it to Lamb. Dave told James Micha looked at the swaybar links and said they were worn out and needed replaced. Since you have had our truck for the past week, you communicated to James that they were replaced but Micha communicated to you that they were not worn out and didn’t need to be replace. We are at a loss for words on this issue….Someone was not honest about the work needing to be done or NOT done… We will also deal with the camber pin you say broke off and is not covered under warranty because it’s a driver caused break. We have a bumper to bumper warranty and this broken pin is not a normal wear and tear issue. Lehi you told me on the phone that this pin broke because of the way James drives. I asked you how does he drive that this metal pin would just break. This is a mechanical issue, a weak point in metal, not because James drives on a highway or a dirt road. Again this is not a DRIVER caused problem and it’s a mechanical problem with the pin and a weak point. https://www.dropbox.com/sh/97a704996hzg4bo/AADQPxTn7EQ9NS4D-_hr2bpWa?dl=0 I am hopeful that we can bring clarity to these issues and most of all that the issues that truly get addressed and fixed are the Customer Service issues and the way in which you speak and treat your customers. As a business owner myself its should always be the goal that a customer walk away having an extraordinary experience, even if an issues is being addressed. More