Lamb Chevrolet

I would never go to Lamb Chevrolet for anything! I bought a brand new 2023 Chevy 2500 diesel truck (from Kingman Chevrolet because their price was way better than Lamb’s prices) I was ready for the I bought a brand new 2023 Chevy 2500 diesel truck (from Kingman Chevrolet because their price was way better than Lamb’s prices) I was ready for the first free service on the truck so I made an appt at Lamb since they are way closer to me. I also wanted the service dept to look into a funny sound the engine was making after a cold start in the morning. It started making the sound after about a month of owning the truck. When my truck was serviced at Lamb I told the service dept. to please check the truck. When I picked it up they said the truck was fine and there was no noise. They further explained to me that I just didn’t know or understand that diesel engines sound “funny”……..My husband has the same diesel truck but an older model and this is not a normal diesel sound. I felt like they were talking down to me because I was a woman (who didn’t understand diesel engine noise!) I left feeling upset and disregarded. The next morning I recorded the noise on my phone to show the service mechanics what I was talking about. I also had a neighbor who is a racing mechanic inspect the sound. He said it was absolutely NOT normal and thought it was a fan clutch going out. I went to Lamb with my husband to show them the exact noise from my phone recording….they said that was not “normal” and made another appt for the truck. I again brought it in and left it overnight (I explained that the truck makes that sound on about 8 or 9 out of 10 mornings that it starts up, and only after being warmed up for about 10 minutes. The next day one of the mechanics called and said to come get the truck and nothing was wrong with it. He said he did not hear any strange sound. (I have proof of the sound on my phone! Everyone said it was NOT normal including the other service advisor) He further told me that it was probably the EMP shield that we had installed on the battery to avoid electrical damage in the event the truck was struck by lightning. (why didn’t they mention their theory of the EMP shield the first time it was there…)I explained that the truck had been making the noise WAY BEFORE the EMP shield had been installed. My other 2 vehicles have this same EMP shield with no issues as it only attaches to the battery and NOTHING else. It does not affect electronics or the engine in any way. He said to go home and take it off and bring it back or just go to the dealer we bought it from “since it is their problem”. Again I was talked down to and did not appreciate the condescending attitude. The service advisor was extremely abrasive and dismissive.I would never go to Lamb Chevrolet for anything ever again. The mechanics are clueless and they need a serious in service on how to treat customers. (No attention to detail because they put my truck was white on the service record and it is silver- they probably did not even do a cold start on it like I explained in detail) DO NOT GO TO LAMB CHEVROLET!!!!! By the way I mentioned this horrible experience to my neighbor who also had a very similar experience with rude staff in the service dept and he also would never go their again. More

Was considering making the switch from my MDX to the Escalade. After doing some research and seeing what was available locally, stopped by this afternoon to see their selection in-person. After asking a Escalade. After doing some research and seeing what was available locally, stopped by this afternoon to see their selection in-person. After asking a number of questions (not a lot of product knowledge here), I asked if I could look inside. "You'll need to apply for a loan through us first." What? I understand that these are not inexpensive vehicles, but I wasn't kicking tires. I was ready to purchase or order, if I felt comfortable in the vehicle. However, I'm not dinging up my credit just to find out if I'm really interested in-person. Between the lack of answers and snobby policies, I'll head elsewhere, thanks! Never had this issue with the multiple high-end Acuras I've purchased. If the customer service is this bad in sales, from the outset, I can only imagine how disappointing the vehicle service side is, after they have your money. More

In September of 2022 I put $1000 down on a special ordered car. I knew there would be a wait for it but the saleswomen kept me informed of its progress through the months. In February I received ordered car. I knew there would be a wait for it but the saleswomen kept me informed of its progress through the months. In February I received an email that it came off the line and I should receive it in 2 months max. I no longer heard from her after that so I went to Lamb Chevrolet to find out why. She no longer worked there. It seems my car came in and they sold it out from under me. The manager claims he left a voicemail, which I never received, and after that one attempt never bothered to try again. They never apologized. They made a halfhearted attempt to find another one for me These people are lucky they are the only Chevy dealer around because they are truly awful at customer service. More

I just took delivery of my fourth vehicle purchased through Lamb Chevrolet. It took 8 months to receive my 2022 Silverado 2500HD 4x4 Duramax. I was well informed about chip issues and delays , but did through Lamb Chevrolet. It took 8 months to receive my 2022 Silverado 2500HD 4x4 Duramax. I was well informed about chip issues and delays , but did not expect the factory/production side to leave off standard items like rear wheel liners on a $75k truck. Chevy customer service did their very best to deflect responsibility to the dealer, when in fact the plant didn’t have the parts. Well, Lamb Chevrolet made it right, and the dealership is installing rear wheel liners on my truck today. Huge “thank you” to Shawn Turner and the folks at Lamb for making this right and reaffirming my trust and confidence in this dealership. More

on a truck and cant get serviced. 😦. So next resort is called Chevrolet and see what they can do. So update 10-26-21. Called Chevy corporate and they reached out and they got me in right away but when I g called Chevrolet and see what they can do. So update 10-26-21. Called Chevy corporate and they reached out and they got me in right away but when I got there. Rude rude. I walk up to the desk and the service advisor says what do you need? My blood pressure must have went up 30 points. Talk to the service manager he didn't give a rats. Got my truck serviced never reset the computers or the sticker out of my window left the goop on it never washed or vacuumed like my other dealer. My other dealer gives me a voucher to the local car wash for a premium wash. They greet me at my rig with a smile this place forget about it. I'll be damned if I'll ever buy a rig here. More

Waited over a hour for them to replace a valve stem with a appointment for a week they never got to it Robert is a liar and the way we were treated they should never have the chevy name what a disgrace to c a appointment for a week they never got to it Robert is a liar and the way we were treated they should never have the chevy name what a disgrace to chevy and to top it off when they brought my unfixed truck back to me it smells like axle grease run from this place and fast More

Took my Silverado HD diesel in to get a minor coolant leak fixed. Lamb said they inspected the engine and said there was no leak. I asked why coolant was dripping from the engine. They had no answer leak fixed. Lamb said they inspected the engine and said there was no leak. I asked why coolant was dripping from the engine. They had no answer I took the truck to a different Chevy store. They also said that the initial inspection was negative. So, the tech took the AC compressor off to get a better look. He found the water pump case was cracked. He replaced the water pump. Problem solved. Long story, short... you want your diesel fixed, DON’T go to Lamb Chevy More

Let this email to their service dept and manager Heath speak for it self. They are the absolute worst dealer I have ever been to. We have gotten corporate executives involved in this issue If I could speak for it self. They are the absolute worst dealer I have ever been to. We have gotten corporate executives involved in this issue If I could give a ZERO star I would. DO NOT USE THIS DEALER Hello Lehi, This email is to address the enormous customer service issues we have experienced with you and Dave. I have taken it upon myself to reach not only the owner Ted cc’d here, but have sent a separate email to GM corporate, Tim Turvey GM Global Vice President -in which I have worked with him in the past and he provided us SUPERIOR customer service. I have also reach Travis Hester Chief EV Officer at General Motors, Steve Carlisle, Executive Vice President and President General Motors North America as these issues with your team need to be heard at a high level by a customer. We have spent more than 23K with your company just in performance parts and installation and the level of service has been the worst service we have ever experienced. The messages via this dropbox link will provide you the conversation via text and follow up text from phone calls James has had with Dave. Please see the attachment of text in which James references this conversation with Dave. You have now replaced swaybar links that your tech is saying he never told Dave they were worn out and expect us to pay for this work. We will not be paying for this replacement as it was not a needed replacement. The actual issue with the frontend is still to be dealt with. You company has been the only company that has done any work on this truck. Communication by Summitt 4x4 based on the clunking heard in the frontend was; these links were too long and were not the correct swaybar links for this truck so we brought it to Lamb. Dave told James Micha looked at the swaybar links and said they were worn out and needed replaced. Since you have had our truck for the past week, you communicated to James that they were replaced but Micha communicated to you that they were not worn out and didn’t need to be replace. We are at a loss for words on this issue….Someone was not honest about the work needing to be done or NOT done… We will also deal with the camber pin you say broke off and is not covered under warranty because it’s a driver caused break. We have a bumper to bumper warranty and this broken pin is not a normal wear and tear issue. Lehi you told me on the phone that this pin broke because of the way James drives. I asked you how does he drive that this metal pin would just break. This is a mechanical issue, a weak point in metal, not because James drives on a highway or a dirt road. Again this is not a DRIVER caused problem and it’s a mechanical problem with the pin and a weak point. https://www.dropbox.com/sh/97a704996hzg4bo/AADQPxTn7EQ9NS4D-_hr2bpWa?dl=0 I am hopeful that we can bring clarity to these issues and most of all that the issues that truly get addressed and fixed are the Customer Service issues and the way in which you speak and treat your customers. As a business owner myself its should always be the goal that a customer walk away having an extraordinary experience, even if an issues is being addressed. More