Lamacchia Honda

Absolute worse buying experience I have ever had. Negotiation went well but from the phone call 45 minutes before the agreed vehicle delivery time saying that it was not ready, it went down hill fast Negotiation went well but from the phone call 45 minutes before the agreed vehicle delivery time saying that it was not ready, it went down hill fast. When I was asked if I wanted out of the deal and I said yes, the attitude became very unprofessional and their stories did not agree. This is not a place where I could ever trust to conduct business. Very reminiscent of car dealer poor reputations. The dealership owner became involved and his comment and concern was that he was loosing money - not much concern over loosing a customer. No harm no foul - another vehicle was found at another dealer and I am even slightly more pleased with the deal. More

I leased my Civic with the dealer and went on to buy it before the 3 year lease was up. I had brought it in a few months ago for the back wheel bearings to be replaced and the service guy wasn't very helpf before the 3 year lease was up. I had brought it in a few months ago for the back wheel bearings to be replaced and the service guy wasn't very helpful. When I called to check the status of the service in the afternoon, since he had told me he would call before noon, he was unable to "find" my car. Obviously that wasn't reassuring. The wheel bearings were replaced under the Power Train warranty and I was satisfied with the work, not the experience. I brought my car in this time for the front bearings (still under warranty) and was told that it would be a $45 dollar diagnostic fee just to look at the car. If the car is under warranty I shouldn't be charged a diagnostic fee...it's pretty simple. Not happy, wouldn't recommend, and definitely won't be returning. More

I have been to this dealership twice. I leased a 2011 Honda Accord last year. I was so happy with the first purchase that I just went and leased a Honda Civic Hybrid for my girlfriend. I could not be h Honda Accord last year. I was so happy with the first purchase that I just went and leased a Honda Civic Hybrid for my girlfriend. I could not be happier with them and I cannot wait to get my hands on that new Accord in February of 2014!! More

I brought my car in for a shake felt in the steering wheel. My husband changed all pads and rotors a month ago with $800 of high end brakes from Napa. The shake was there months before the brakes were wheel. My husband changed all pads and rotors a month ago with $800 of high end brakes from Napa. The shake was there months before the brakes were changed and still the day after he changed them. We finally decided to bring the car for diagnosis because it is still under warranty. The service manager so much as TOLD my husband he did NOT take the brakes off or check the calibers but they still charged us the $100 to look at the car. This is the 3rd and LAST time I will deal with Lamacchia Honda in Syracuse, NY. They do NOT LISTEN to their customers, they make their own judgements with out looking at the car, they do not have an once of truthfulness in them. More

Look elsewhere For good repair service. Paid diagnostic fee, questioned repair action, dealer refused repair work & kept fees w/out explanation. Not the level of service you'd expect from taking care of y fee, questioned repair action, dealer refused repair work & kept fees w/out explanation. Not the level of service you'd expect from taking care of your auto. More

I've been using this dealership for the maintainence and repair job of my Honda for more than three years. Not because I like it, the reason I go to it is only that the other Honda dealership (Hondy City, i repair job of my Honda for more than three years. Not because I like it, the reason I go to it is only that the other Honda dealership (Hondy City, in Liverpool, NY) is too far from where I live (in Syracuse). The quality work is very bad. When they fix one problem, there are always new problem occuring around where they did the work. I became very suspicious about their quality of work. I have wrote these in the survey to Honda, and really hope that there is another Honda dealer in or more closer to the South and East side of Syracuse. Their price is OK, but overall I strongly recommend NOT to go there if you have any other choice. They just create problems and keep you coming back. It is either their technicians are very bad, or that (I hope this is not true) they have the habit of keeping the car with new problems. More