Lamacchia Honda

Better than CarMax! It's ALWAYS mentally tough spending new car money but, if I have to do it anywhere, it's going to be at Lamacchia. I got a great deal on a new Passpor It's ALWAYS mentally tough spending new car money but, if I have to do it anywhere, it's going to be at Lamacchia. I got a great deal on a new Passport and the entire process was straight-forward. I had great communication over the phone and in person and I always felt like I was aware of what was going on - they even checked in a few days after the sale! More

Excellent customer service I didn’t know what I was looking for or even if I was prepared to purchase a vehicle, thankfully Brittany was there to help. I didn’t know what I was looking for or even if I was prepared to purchase a vehicle, thankfully Brittany was there to help. More

Amazing service! I recently worked with Brittany and purchased a Honda Civic! Absolutely the best and convenient car purchase I've made so far! 10/10 would go there ag I recently worked with Brittany and purchased a Honda Civic! Absolutely the best and convenient car purchase I've made so far! 10/10 would go there again! More

Home of the bait and switch I negotiated a price and had a deal to buy a car today. I showed up with a check for the full price and a second driver to bring my new car home. I negotiated a price and had a deal to buy a car today. I showed up with a check for the full price and a second driver to bring my new car home. I was in the dealership on Saturday at 3pm and was assured that they had 3 new vehicles to chose from however, as 5pm on Saturday they had somehow sold all three of them. However, imagine the luck, they had a used car with 500 miles on it for the same price. They wasted a day of my life and did severe damage to the Honda brand. More

Poor customer service After buying 4 cars from them and my family buying several cars from them I'm shock on how Mr. Lamacchia's son treated me. I scheduled an appointment After buying 4 cars from them and my family buying several cars from them I'm shock on how Mr. Lamacchia's son treated me. I scheduled an appointment for a car inspection and oil change and when I got there he said he was not going to put his dog away for me. That his dog is part of his company and if I didn't feel comfortable with his dog that I can leave. So I waited a whole week to inspect my car and to not get the service is very disappointing. I can't believe that he was incentive to my fear of dogs. Customers should be treated better than that. Now I have to wait another week and get my service done by another Honda dealer. I had to go to Honda City to get my service done. I will never buy a car from Lamacchia. More

Don’t try internet price I emailed for price on a car...no matter how many times I asked for a breakdown of price, they would not send details....don’t bother. I emailed for price on a car...no matter how many times I asked for a breakdown of price, they would not send details....don’t bother. More

Poor Workmanship and financial nightmare Poor workmanship and a financial nightmare is what I received at the hands of Lamacchia Honda. In June, my van that is handicap accessible for my dau Poor workmanship and a financial nightmare is what I received at the hands of Lamacchia Honda. In June, my van that is handicap accessible for my daughter who is a quadriplegic was driven to their dealership for a fuel pump recall and parked in their lot. They then drove the van into their service bay and performed the fuel pump recall. However, after, the van would not start. This van has hand controls for my daughter to drive. Lamacchia Honda is familiar with this feature as they work with United Access which specializes in handicap accessible vehicles on a regular basis. They diagnosed the problem and advised us that it was an electrical problem not a Honda issue. So the nearest United Access that specializes and staffs mechanics that are trained in her EMC system is in Rochester. I had the van towed to Rochester and they began dismantling her EMC system as per Lamacchia Honda service department and the van still would not start. United Access had the van towed to Garber Honda in Rochester and just like what I thought, it most certainly was not an electrical issue. It was a Honda issue due to Lamacchia Honda. With the guidance of Garber Honda and the Honda area Representative they identified the issue and determined the van would not start because the “Vehicle was being updated and lost voltage locking out the system (when serviced at Lamacchia Honda). Once Garber Honda reprogram the PCM with an update it fixed the issue. Lamacchia Honda’s service departments tech completely wiped the vin # (vehicle identification number) from the main Honda computer of the van. The EMC controls could not recognise the vehicle due to the memory being wiped out. I took the van in for a recall at no charge…….WRONG!! My bill at United Access, Garber Honda and two tow bills totaled $3,230.92. I called and spoke with A.J. Lamacchia and he did acknowledge it was their error over the phone however would only compensate me $710.92. Leaving me with $2,720.00 which is the United Access bill. The $710.92 is Garber Honda and the two towing bills. I said that I felt they should pay half of the United Access bill, as United Access did do some maintenance work on the van while they had it. I asked for $2,070.92. Which is more than fair as my van never would have been at United Access in Rochester if Lamacchia Honda’s service department wasn’t negligent by wiping out the main Honda computer and hastily diagnosing and advising us with the wrong information way back in June. I did not get the van back until September. It took that long. I have since spent more money on legal fees and they basically said see you in court. AND YES THEY WILL. I would not recommend this place to anyone. Stay clear as their workmanship is poor and their customer service and ethic is even worse. I will share this experience many times for many years. More

Simply the Best Deal ever I am very satisfied with my experience and high-energy motivated staff at lamacchia Honda I wanted to buy a Honda Pilot when i first came in the sales I am very satisfied with my experience and high-energy motivated staff at lamacchia Honda I wanted to buy a Honda Pilot when i first came in the sales staff all seem to be busy with customers. I was shocked though in 5 minutes I had a quote for the vehicle I wanted.It was $1,100 lower than another Honda dealership I visited earlier and spent over two hours... At lamacchia Honda i then spent less than 15 minutes with finance manager and was approved. In my lifetime i have purchased over 20 new vehicles and this was my best experience ever! More

Enjoyed buying a car! I just bought a 2017 Honda CRV and had a great experience! I had done weeks of test drives at other dealerships, looking for the right SUV for me. As I just bought a 2017 Honda CRV and had a great experience! I had done weeks of test drives at other dealerships, looking for the right SUV for me. As soon as I stepped into Lamacchia Honda, I was met with respect. My salesman, Mike Dimmler, was honest and straightforward. The financial and management departments made the transaction seamless. I never thought that I'd be saying this, but I had a really enjoyable experience purchasing a vehicle! Not once, did I feel pressured or rushed. Plus, the price was right! Please check out Lamacchia Honda, if you are looking for your next vehicle. You will not be disappointed. More

Above average I really enjoyed my experience of purchasing both my first two cars at this dealership. The service is a little above average and I only say that beca I really enjoyed my experience of purchasing both my first two cars at this dealership. The service is a little above average and I only say that because my experience with my girlfriends past few cars at a couple other dealerships including the Honda dealership in Liverpool have not been so warm and welcoming especially when it comes to pricing. More