Lakeshore Chrysler Dodge Jeep RAM - Service Center

Satisfied customer Brought my Jeep in for it's first oil change. The service department provided quick, courteous service and also addressed an update to the Power Cont Brought my Jeep in for it's first oil change. The service department provided quick, courteous service and also addressed an update to the Power Control Module (recall P72) that I wasn't aware of. Most surprising was the cost of the oil change; $30.00! I expected a dealership price to be more than that. Even those drive-through oil changes are more expensive. This was a nice surprise. More

All around great team Service, maintainence, and sales All around great team Service, maintainence, and sales desk. Great price and they even covered the cost of my rental car while my jeep had work done All around great team Service, maintainence, and sales desk. Great price and they even covered the cost of my rental car while my jeep had work done to it. More

Horrible experience with jeep service. After 1157.00 repair to replace valve body of transmission, I went to start car and within 1 min, the same issue "trans over temp" came on and transmission reving/ repair to replace valve body of transmission, I went to start car and within 1 min, the same issue "trans over temp" came on and transmission reving/ blowing trying to cool down. The tech came into waiting area laughing. When I told him he looked happier than me, he said he forgot to reset code after repair. After leaving dealer, it came on again before I got home. Brought back to recheck because this was ongoing over weekend. By that aftrnoon, the service advisor called and said they had not id'd prob yet, and although they normally don't do this, they called enterprise and arranged a rental. The next late afternoon the svc advisor called again to say it was now the powertrain control modue that was problem and wud be 600 to fix. They said part was r ush ordered thurs and wud beready by fri. I called fri, sat and mon and left msgs without return call. On tues I called and left voicemail for service mgr who called back and said part just came in and vehicle shud be ready first thing in morning. I called the next morning and finally got a retun call voicemail at 345.....while I was asleep for my nightshift. I called back at 430 and was told to come get vehicle and repair complete. I told them I had to leave for work and wud be there in am when I got off. He did say that would be fine because it would only cost them 30 for another day rental. I asked him questions abt repair and told him I felt that 1st repair was misdiagnosed and not needed and was feelingtaken advantage of. He said well we did give u a rental as c oncession and he wasn't the person who took care of this issue with me so he wasn't sure abt issues. Tambra, oringinal service advisor, was very friendly, but neglected to fill everybody in before she went on vacation. I asked if there was a general mgr I cud speak with. I left voicemail for Allen, service director and told him my concerns. When I went to dealership to pick up, I asked to speak to director and went to his office. He was condescending and proceeded to tell me that his master mechanic did everything right. When I told him abt him saying he just forget to reset code.......by the way, my paerwork said no codes found.....he continued on the same path of conversation until I got frustrated and told him I was ready to leave, would never buy another jeep. I was ready to pay at cashier when he stated that I would be responsible for the rental fees paid to rental co. I loudly told him that I was absoutely not paying that too and went back to his office. He called enterprise and asked if they were instructed any details. They were only told by tambra to bill to dealer. He then said that he would allow that as a courtesy and gesture of good will. I am so pissed! I feel taken advantage of and will never deal with them again! I would never recommend this vehicle or dealership to anyone and will be trading for another very soon. More

I had a wonderful service experience. Service write up was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were pe was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were performed properly and timely. When I went to pick up my vehicle,I was told I was customer of the day and the service manager awarded me a free oil change. Wow,I was pleasantly surprised. Thank you to the Lakeshore Team. More

Identified the problem, recommended a solution, and did what they said they were going to do in the time they said it would take to do it. what they said they were going to do in the time they said it would take to do it. More

There is "NO" communication between any of the staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent. I currently ha staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent. I currently have a complain with Chrysler that i am trying work out and they are completely lost. if you have an option...visit another dealership. More

If you like dishonesty and incompetence then this is the service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you need to go somewhere else. More

have problem with knock in motor, went in to meet with regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was scr regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was screamed at because i had questions that needed to be answered, told them i wont do buisness with again, service manger told me no joke he dont give a f_ _ _ _! and walked off! im a long time customer and no one should be treated that way, totally uncalled for, he has now caused major stress to me hope otis favre sees this he is the owner, another customer lost!!!!!!!! dodge corporate needs to audit this place for customer care! alan must be on drugs to talk to a customer like that! it is not the trouble im having with the truck now it is the abuse i just went through this morning at the dealership. More

Brought vehicle in for repair. Vehicle was damaged while in the repair shop. After being insulted and humilated by the service director for complaining about the damage, I complained to the dealership owner in the repair shop. After being insulted and humilated by the service director for complaining about the damage, I complained to the dealership owner, but to no avail. Have purchased 4 vehicles in the span of 5 years. Dealership shows no loyality to its customers. Complaint sent to BBB! Would not recommend this dealership to anyone!!! More