Lakeshore Chrysler Dodge Jeep RAM

If you like dishonesty and incompetence then this is the service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you need to go somewhere else. More

My family and I have purchased and leased new and used cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in th cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in the repair department many times, never once having a problem with either one. I have had all of my cars detailed by Lionel for many years. He has always done an excellent job along with a great attitude and smile! Over the years I have dealt with Bryne Larch, V.J. Gennusa, Jay Thompson, Cherylyn Rotollo and Clint Favre. All of which conducted themselves in a very professional manner, most polite and friendly and did everything they could to be helpful. The last car purchase I made was July 2011, a KIA Forte. The young man that sold me my car was Timmy Gennusa. It was my first time buying from him. He was most knowledgeable in helping me find a car in my price range and to fit my driving needs. He did many things after the sale that I would not have known how to do, such as setting up my i-phone connection to call through the radio. I was also given a very fair trade-in on my PT Cruiser, that had to be towed in. Timmy also delivered my car to my home because I did not have transportation to pick it up. In every instance Timmy Gennusa went the extra mile. I was never rushed in making a decision or put under any pressure to buy today. Just as all my other experiences with Lakeshore I left a completely satisfied customer. Although I have never directly purchased a car from Otis Favre, he has always been available to assist his salesmen, finance manager, Bruce Carraway, and myself in any way possible, such as advice, price negotiations, answering questions, warranty issues and always conducted himself with complete respect to me and his employees. He takes great pride in his dealership. That is why Otis Favre and Lakeshore Chrysler are the epitome of leadership, excellence and professionalism! More

I was very pleased with the friendliness of all the people I talked to at the dealership. It seemed like they went out of their way to make sure I got exactly what I was looking for and did so without people I talked to at the dealership. It seemed like they went out of their way to make sure I got exactly what I was looking for and did so without putting pressure on me to buy. Once I made the purchase, Timmy showed me all the bells and whistles that I wasn't familiar with. He set up our cell phones to the radio system and spent over an hour explaining all the functions ie: satellite radio, Cd downloads ect. I have never had a salesmen go that much out of the way after the sale was made. He also took care of a few minor details that we wanted corrected with the truck.I have been buying new cars for 40 years and I would highly recomment him for any award for his professional service. More

I received excellent knowledge about the product and had great customer service. They worked with me to get me the pricei neededto be at. Would recommend this dealership highly. great customer service. They worked with me to get me the pricei neededto be at. Would recommend this dealership highly. More

Timmy Is a sweetheart. He us very professional and a joy to be around. He always provide excellent service and follow through. The management team are awesome as well. I have purchased many vehicles from La to be around. He always provide excellent service and follow through. The management team are awesome as well. I have purchased many vehicles from Lakeshore and have always been satisfied with my experience. I would refer Timmy to everyone. Jo Lucido More

Lakeshore Chrysler was a real pleasure to work with. Everybody i came in contact was friendly and courteous. I was looking for a 2010 dodge ram hemi and had been in an out of the dealerships for about a Everybody i came in contact was friendly and courteous. I was looking for a 2010 dodge ram hemi and had been in an out of the dealerships for about a month. Lakeshore gave me the best price for my trade in and the best price on a brand new dodge truck. It was a really nice to not feel pressured by the crew at lakeshore like i was at other dealerships. I will continue to do business with Lakeshore and would recommend others to do so. Even though the whole crew at Lakeshore was very helpful, the salesman i worked with was Timmy Gennusa and i would highly recommend you to work with him. Travis More

I had an excellent experience at Lakeshore.  The staff was very informative and helpful.  My salesperson, Timmy Gennusa, listened to what I wanted and found the best car for me.  He even made sure I staff was very informative and helpful.  My salesperson, Timmy Gennusa, listened to what I wanted and found the best car for me.  He even made sure I received a voucher for a free full tank of gas.  Timmy didn't try to just sell me any vehicle; he made sure i got what I wanted for the best price.   I recommend Lakeshore, the staff is very attentive and friendly. More

I called the dealership, told Timmy what I wanted and with in 1 day, he had a car for me to look at. it was exactly what i asked for. He was very helpful in explaining all my options for the car, warra with in 1 day, he had a car for me to look at. it was exactly what i asked for. He was very helpful in explaining all my options for the car, warranty's etc. If you go to Lakeshore, I recommend asking for him. More

made a deal on july 7, 2011 took my truck for a trade in for $10000. We had agreed to used $5000 down and a refund of $5000 so I could pay off a few high interst credit card bills. They wrote me an I owe Y for $10000. We had agreed to used $5000 down and a refund of $5000 so I could pay off a few high interst credit card bills. They wrote me an I owe You $5000 dollars when the deal is funded. Ally Bank paid the $28000 and funded the loan, but the prickoffive manger refuse to honor the I owe YOU, (7-19-11) the new story was they were waiting on my trade in title to come in. Since I paid $60 for the title to be cleared on my trade on 7*7*11) So far they still have my money. If I was on the way to buy a car and it broke down in front of lake shore dodge I would walk anywhere before setting another foot on that property. The first 400# sales man was so dum he couldn't answer one of my questions about the truck I was looking at. I got a new sales man, He was better than the reat of them. I called the police on them today, still no check, I will refort to the BBB to help future victims. I hope everyone of you xxxxxxxx get everything you have coming to you. Seventimes what you dish out, by the end of the year. And FU otis More

have problem with knock in motor, went in to meet with regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was scr regional rep, and service manager,felt threatened and was verbally abused by alan, and regional manager stood back and let him keep doing it, was screamed at because i had questions that needed to be answered, told them i wont do buisness with again, service manger told me no joke he dont give a f_ _ _ _! and walked off! im a long time customer and no one should be treated that way, totally uncalled for, he has now caused major stress to me hope otis favre sees this he is the owner, another customer lost!!!!!!!! dodge corporate needs to audit this place for customer care! alan must be on drugs to talk to a customer like that! it is not the trouble im having with the truck now it is the abuse i just went through this morning at the dealership. More