Lakeshore Chrysler Dodge Jeep RAM

Horrible experience with jeep service. After 1157.00 repair to replace valve body of transmission, I went to start car and within 1 min, the same issue "trans over temp" came on and transmission reving/ repair to replace valve body of transmission, I went to start car and within 1 min, the same issue "trans over temp" came on and transmission reving/ blowing trying to cool down. The tech came into waiting area laughing. When I told him he looked happier than me, he said he forgot to reset code after repair. After leaving dealer, it came on again before I got home. Brought back to recheck because this was ongoing over weekend. By that aftrnoon, the service advisor called and said they had not id'd prob yet, and although they normally don't do this, they called enterprise and arranged a rental. The next late afternoon the svc advisor called again to say it was now the powertrain control modue that was problem and wud be 600 to fix. They said part was r ush ordered thurs and wud beready by fri. I called fri, sat and mon and left msgs without return call. On tues I called and left voicemail for service mgr who called back and said part just came in and vehicle shud be ready first thing in morning. I called the next morning and finally got a retun call voicemail at 345.....while I was asleep for my nightshift. I called back at 430 and was told to come get vehicle and repair complete. I told them I had to leave for work and wud be there in am when I got off. He did say that would be fine because it would only cost them 30 for another day rental. I asked him questions abt repair and told him I felt that 1st repair was misdiagnosed and not needed and was feelingtaken advantage of. He said well we did give u a rental as c oncession and he wasn't the person who took care of this issue with me so he wasn't sure abt issues. Tambra, oringinal service advisor, was very friendly, but neglected to fill everybody in before she went on vacation. I asked if there was a general mgr I cud speak with. I left voicemail for Allen, service director and told him my concerns. When I went to dealership to pick up, I asked to speak to director and went to his office. He was condescending and proceeded to tell me that his master mechanic did everything right. When I told him abt him saying he just forget to reset code.......by the way, my paerwork said no codes found.....he continued on the same path of conversation until I got frustrated and told him I was ready to leave, would never buy another jeep. I was ready to pay at cashier when he stated that I would be responsible for the rental fees paid to rental co. I loudly told him that I was absoutely not paying that too and went back to his office. He called enterprise and asked if they were instructed any details. They were only told by tambra to bill to dealer. He then said that he would allow that as a courtesy and gesture of good will. I am so pissed! I feel taken advantage of and will never deal with them again! I would never recommend this vehicle or dealership to anyone and will be trading for another very soon. More

The honesty, professionalism, the ability of working with us as customers, the friendly, clean atmosphere is why we have been dealing with this dealership for over 25 years. We have bought at least 10- with us as customers, the friendly, clean atmosphere is why we have been dealing with this dealership for over 25 years. We have bought at least 10-12 automobiles alone within our family. The product speaks for itself. They stand behind what they sell. The shop and workers they have are excellent. When they sell or promise a product, they deliver and stand behind their word. The people they have in sales know the car business. No "run-arounds" have they ever given us. We are shoppers; and we always come back to this dealership because of what they stand for. A family owned truthful partnership in business. I can't speak higher about the whole business. My husband and I are very happy, hard-working customers, who appreciate a great deal when we shop at this dealership. More

Purchased a pre-owned 2010 Dodge Chrysler from Ms. Toni Weeler. The car is outstanding; took it on a 2200 mile trip and was more than pleased. More importantly Toni during the purchase process and follow Weeler. The car is outstanding; took it on a 2200 mile trip and was more than pleased. More importantly Toni during the purchase process and follow-up afterwards was extremely pleasant and efficient. The purchase went without a hitch and I walked away with a new car and a new friend. I highly recommend you talk with Toni when you want to purchase a new car. More

I have placed the safety of my family with this dealership more then once. I am verry happy with there service and product.i have in the past and still to this day trust my friends and family with dealership more then once. I am verry happy with there service and product.i have in the past and still to this day trust my friends and family with the service of Rob Johnson. More

Very happy customer! We buy all our vehicle's from Rob Johnson. I would highly recommend Rob to anyone. He is very informative and knows about the product he is selling. He is so helpful, even AFTER t Johnson. I would highly recommend Rob to anyone. He is very informative and knows about the product he is selling. He is so helpful, even AFTER the sale he continue to help in anything we need. I know I can call Rob and he will help me get the task at hand taken care of. He is a great person who cares about his customers! Great Experience:) More

The only reason I would recommend this dealership is because of my experience with Toni. She was helpful, honest, and really worked with me to get me to the price I wanted. However, everyone else was fa because of my experience with Toni. She was helpful, honest, and really worked with me to get me to the price I wanted. However, everyone else was far from respectful. The financing manager was rude and pushy, and one of the other salesman was also rude to me. They felt I was taking too long to make a decision and told me they "didn't have time for it", which seems unacceptable to me, considering I was about to spend thousands of dollars on a car. All of that being said, I bought a car with them because Toni was fantastic. After the men were rude and disrespectful, she talked to me and apologized and we worked everything out. She then helped me figure out the best insurance policy I could get, which she certainly didn't have to do. All in all, I'd say go and ask specifically to work with Toni, and forget all the other people there. I believe she is the only trustworthy one in the bunch. More

Rob was very helpful and he is very knowledgeable with his job and he also has great customer service. I would recommend him to anyone who is looking to buy or trade. He had a positive attitude and was ve his job and he also has great customer service. I would recommend him to anyone who is looking to buy or trade. He had a positive attitude and was very patient and understanding with me while I shopped around for the perfect car. More

I had a wonderful service experience. Service write up was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were pe was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were performed properly and timely. When I went to pick up my vehicle,I was told I was customer of the day and the service manager awarded me a free oil change. Wow,I was pleasantly surprised. Thank you to the Lakeshore Team. More

We recently went to Lakeshore to purchase a new Durango Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendl Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendly and easy to deal with in person. They also gave us the best price we could find...and we looked exhaustively on the many other websites and in other states too. In terms of the people -- everyone from Larry to Tony to even the owner Otis --, they were very willing to help make sure our purchase was easy and that we understood everything about our transaction and the car before we drove off the lot. We learned that most of the staff had worked there for 25 years plus -- makes a big difference in how much they care and their commitment to excellence. Great experience all around! More

Identified the problem, recommended a solution, and did what they said they were going to do in the time they said it would take to do it. what they said they were going to do in the time they said it would take to do it. More