Lakeshore Chrysler Dodge Jeep RAM

The only reason I would recommend this dealership is because of my experience with Toni. She was helpful, honest, and really worked with me to get me to the price I wanted. However, everyone else was fa because of my experience with Toni. She was helpful, honest, and really worked with me to get me to the price I wanted. However, everyone else was far from respectful. The financing manager was rude and pushy, and one of the other salesman was also rude to me. They felt I was taking too long to make a decision and told me they "didn't have time for it", which seems unacceptable to me, considering I was about to spend thousands of dollars on a car. All of that being said, I bought a car with them because Toni was fantastic. After the men were rude and disrespectful, she talked to me and apologized and we worked everything out. She then helped me figure out the best insurance policy I could get, which she certainly didn't have to do. All in all, I'd say go and ask specifically to work with Toni, and forget all the other people there. I believe she is the only trustworthy one in the bunch. More

Rob was very helpful and he is very knowledgeable with his job and he also has great customer service. I would recommend him to anyone who is looking to buy or trade. He had a positive attitude and was ve his job and he also has great customer service. I would recommend him to anyone who is looking to buy or trade. He had a positive attitude and was very patient and understanding with me while I shopped around for the perfect car. More

I had a wonderful service experience. Service write up was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were pe was quick and to the point. D'arcy stayed in contact with me threw out the day. I never had to call to check on my vehicle one time. Services were performed properly and timely. When I went to pick up my vehicle,I was told I was customer of the day and the service manager awarded me a free oil change. Wow,I was pleasantly surprised. Thank you to the Lakeshore Team. More

We recently went to Lakeshore to purchase a new Durango Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendl Citadel. We had spoken with the staff over the phone and email before we showed up to test drive and purchase our car. They were every bit as friendly and easy to deal with in person. They also gave us the best price we could find...and we looked exhaustively on the many other websites and in other states too. In terms of the people -- everyone from Larry to Tony to even the owner Otis --, they were very willing to help make sure our purchase was easy and that we understood everything about our transaction and the car before we drove off the lot. We learned that most of the staff had worked there for 25 years plus -- makes a big difference in how much they care and their commitment to excellence. Great experience all around! More

Identified the problem, recommended a solution, and did what they said they were going to do in the time they said it would take to do it. what they said they were going to do in the time they said it would take to do it. More

Two Years ago we started looking for an up grade to the Two Years ago we started looking for an up grade to the van we had. We live in Hattiesburg. We checked the dealer in Hattiesburg, didn't want to giv Two Years ago we started looking for an up grade to the van we had. We live in Hattiesburg. We checked the dealer in Hattiesburg, didn't want to give us much for our van. We decided the day after Xmas 2009, to start looking else where. So we drove to Slidell, La. Bought 2009 Van and were satified with the service. I said all this to give you the back ground, we didn't think twice about going back to Lakeshore. Monday, Jan 30th my Husband had a Dr. Appointment in Harvey, La. We drove thru Slidell and We decided to stop and look at Vans. Timmy Gennusa Greeted us with a smile and He went to work to find just what we wanted. We left and went to the Dentist appointmnet. When we came back thru Slidell, the Van was ready to go. My Husband wasn't feeling good so we left. Tuesday, we called and said we would be back around 6P.M. to get the Van. We are very Happy with Timmy Gennusa. He did an excellant job. We highly recommand this young Man. Timmy and Lakeshore has our business. We will send others to this Wonderful Team. Thanks Again for all the Great Work, Rae and Jimmy Logan Purvis, Ms. More

I simply bought a lemon and it became obivous very quickly that the people handling my transaction didnt really give a xxxx about customer satisfaction. After arguing with the service manager I had to quickly that the people handling my transaction didnt really give a xxxx about customer satisfaction. After arguing with the service manager I had to call the slidell police to get my car back from them. This is a very shady dealership. Buyer beware. More

There is "NO" communication between any of the staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent. I currently ha staff members and the management. the service manager is always busy to talk to anybody and the service department is incompetent. I currently have a complain with Chrysler that i am trying work out and they are completely lost. if you have an option...visit another dealership. More

If you like dishonesty and incompetence then this is the service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you service department for you. I would'n't recommend this service department to my worst enemy. Please do yourself a favor and drive any distance you need to go somewhere else. More

My family and I have purchased and leased new and used cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in th cars from Lakeshore Chrysler for the past 20 years. We have always received courteous and excellent service. I have dealt with Alan and D'arcy in the repair department many times, never once having a problem with either one. I have had all of my cars detailed by Lionel for many years. He has always done an excellent job along with a great attitude and smile! Over the years I have dealt with Bryne Larch, V.J. Gennusa, Jay Thompson, Cherylyn Rotollo and Clint Favre. All of which conducted themselves in a very professional manner, most polite and friendly and did everything they could to be helpful. The last car purchase I made was July 2011, a KIA Forte. The young man that sold me my car was Timmy Gennusa. It was my first time buying from him. He was most knowledgeable in helping me find a car in my price range and to fit my driving needs. He did many things after the sale that I would not have known how to do, such as setting up my i-phone connection to call through the radio. I was also given a very fair trade-in on my PT Cruiser, that had to be towed in. Timmy also delivered my car to my home because I did not have transportation to pick it up. In every instance Timmy Gennusa went the extra mile. I was never rushed in making a decision or put under any pressure to buy today. Just as all my other experiences with Lakeshore I left a completely satisfied customer. Although I have never directly purchased a car from Otis Favre, he has always been available to assist his salesmen, finance manager, Bruce Carraway, and myself in any way possible, such as advice, price negotiations, answering questions, warranty issues and always conducted himself with complete respect to me and his employees. He takes great pride in his dealership. That is why Otis Favre and Lakeshore Chrysler are the epitome of leadership, excellence and professionalism! More