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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,829 Reviews
Call Service Center (863) 688-8112

1,829 Reviews of Lakeland Volkswagen - Service Center

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March 05, 2025

This visit went well. Saul kept me informed although the time was lengthy for the repair. 4 days. Cost is really high as well but overall I was satisfied More

by cjaaa12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul. Five stars
Report | Print
Mar 06, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad Saul kept you informed throughout the process and that you were satisfied with your visit. We understand that repair times and costs can be challenging, and we appreciate your patience. If you have any further concerns, please don't hesitate to reach out.

March 03, 2025

amazing team of person. . specially Katlyn, always focus on fix my problem and help me with everything More

by gaetanolave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Mar 04, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're thrilled to hear that Katlyn and the team provided such great service. If you need anything else, don't hesitate to reach out. We look forward to assisting you again in the future!

March 02, 2025

Fixed my problems - my car is driving well. Thank you Volkswagen- I had a pleasure of working with Ashley. More

by Amanda M Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Mar 04, 2025 -

Lakeland Volkswagen responded

Hi Amanda, Thank you for sharing your experience! We're so glad to hear that your car is driving well now. We're also happy to know that Ashley was able to assist you. We truly appreciate your kind words and look forward to serving you again in the future. Thanks for choosing Lakeland Volkswagen!

March 02, 2025

Very good. Very good....phone system sucks....difficult to connect with service. But service was vey good. More

by sgt swede
Recommend Dealer
Yes
Report | Print
Mar 04, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you had a positive experience with our service team. We apologize for the inconvenience caused by our phone system, and we appreciate you bringing this to our attention. We’ll work on improving this aspect to make your next visit even better. Thanks again for choosing Lakeland Volkswagen!

March 02, 2025

Lakeland Volkswagen great customer service knowledge of these equipment plus a free car wash great service More

by eitakmc26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Mar 04, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear that you had a great experience with our customer service and appreciated the knowledge of our team. It's also fantastic to know you enjoyed the complimentary car wash. We look forward to continuing to serve you at Lakeland Volkswagen!

March 02, 2025

You should be able to have confidence that if you take your car in for service you’re not going to come back to pick it up and find out that it has been damaged. And if, God forbid, you do come back to p More

by dbamds@hughes.net
Recommend Dealer
No
Employees Worked With
Gio
Report | Print
February 28, 2025

Great service highly recommend! !!!! I will return for future service and the pice was fair More

by jasonbexbargeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Mar 01, 2025 -

Lakeland Volkswagen responded

Jason, thank you for your recommendation! We’re glad you had a great experience at Lakeland Volkswagen and found our pricing fair. We look forward to assisting you with future service needs!

February 28, 2025

Prices are incredibly high. Ashley was fantastic out it and worked with me. But the technician miss diagnosed my problem and it costed me $900. For this I don’t think I co More

by oilguybm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
Report | Print
Mar 01, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 28, 2025

I hate doing reviews, so you are getting what you asked for, after plenty of times trying to get one. More

by bshendr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Report | Print
Mar 01, 2025 -

Lakeland Volkswagen responded

We appreciate your feedback. Our goal at Lakeland Volkswagen is to provide a great experience, and we apologize if our review requests felt excessive. If there's anything we can do to improve your experience, please let us know.

February 27, 2025

The staff were friendly. The waiting area and shop as a whole was clean and organized. More

by marco_velasco92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Report | Print
Feb 28, 2025 -

Lakeland Volkswagen responded

Hi Marco, thank you for sharing your experience! We're so glad to hear that you found our staff friendly and our waiting area and shop clean and organized. We strive to create a welcoming environment for all of our customers. We hope to see you again soon at Lakeland Volkswagen!

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