Lakeland Volkswagen - Service Center

Below expectation service. Vehicle not serviced properly. Poor follow through. Broken technology. No follow up. Vehicle not serviced properly. Poor follow through. Broken technology. No follow up. More

Great service department. Girl that checked us in was super helpful and friendly. Mechanic did a great job and explained exactly what needed to be done. They take pictures Girl that checked us in was super helpful and friendly. Mechanic did a great job and explained exactly what needed to be done. They take pictures and give you a full report. Work was done well. I highly recommend this dealership. More

Katlyn was so kind and helpful. We really enjoyed working with her. While my car was able to be repaired, it was frustrating that Volkswagen no longer makes the part that was needed We really enjoyed working with her. While my car was able to be repaired, it was frustrating that Volkswagen no longer makes the part that was needed for my model year. More

I loved how this dealership took care of me. I made a last minute appointment, and they were able diagnosis the problem and fix it in the same day. I made a last minute appointment, and they were able diagnosis the problem and fix it in the same day. More

Ashleigh is the best! She did an amazing job at making sure I understood everything that they were doing on my car. She really goes above and beyond. As long as she still She did an amazing job at making sure I understood everything that they were doing on my car. She really goes above and beyond. As long as she still works here I will always bring my car here for service. More

Everyone I dealt with was very pleasant. Any issues I had during the service were explain to me in detail so I could make an informed decision. Dan was excellent and treated my car like it w Any issues I had during the service were explain to me in detail so I could make an informed decision. Dan was excellent and treated my car like it was his own which I was very appreciative of. In the future if my car needs service, or I'm looking to buy another, I will gladly go to lakeland over napleton. More

Great service and personal attention from our service advisor Pleasant surroundings without every salesperson coming up to you advisor Pleasant surroundings without every salesperson coming up to you More

Worked with Matt - was there for an oil change and courtesy car wash - Service was great overall! courtesy car wash - Service was great overall! More

Their customer service is terrible and the selection of vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. T vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. The seller was not pleasant and got very defensive when i told her i could get more for my trade in (which i totally did somewhere else), The manager never bothered to introduce himself and just in general, they acted like they didn't care for my business whatsoever. Hence why i took my business to Brandon Volkswagen!!! that one i recommend!! More

I've been a customer since 1996 which in itself is an expression of satisfaction. Service has always treated me right. expression of satisfaction. Service has always treated me right. More