Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,797 Reviews of Lakeland Volkswagen - Service Center
Sort by
March 08, 2023
My service was incomplete. I made an appointment for an oil change and tire rotation. Only the oil change was completed. I made an appointment for an oil change and tire rotation. Only the oil change was completed. More
by Howie
Verified Customer
March 06, 2023
Everyone was very nice and helpful. They answered all of my questions with a smile. They answered all of my questions with a smile. More
by mariah.clark99
March 06, 2023
The staff was timely, courteous and helpful. Would have no issue recommending VW of Lakeland to friends and family. Would have no issue recommending VW of Lakeland to friends and family. More
by JTRUITT4
March 04, 2023
Mechanics failed to properly install my battery. They never tested the voltage and they left the plastic cap on the terminal. They were going to charge me nearly $170 for diagnostics? This dealershi They never tested the voltage and they left the plastic cap on the terminal. They were going to charge me nearly $170 for diagnostics? This dealership is not to be trusted. More
by PUCKSPERLING12
Employees Worked With
Anthony in service and two guys in parts
March 03, 2023
Super easy scheduling online and dropping off, car was ready and waiting at the end of the day ready and waiting at the end of the day More
by Suzanne Blackstone
Employees Worked With
March 02, 2023
I continue to visit lakeland VW because of Matt the service advisor and Dan the master mechanic!!! They are the backbone of the service dept! service advisor and Dan the master mechanic!!! They are the backbone of the service dept! More
by moyano.lou
March 02, 2023
The service department is very competent and extremely polite, Matt, Kaitlin, Anthony and Dan in service really knows VW mechanics. polite, Matt, Kaitlin, Anthony and Dan in service really knows VW mechanics. More
by MAGGIEMM64
March 02, 2023
Awful customer service! acted like they did us a favor by not diagnosing properly did not listen to us just blamed us terrible acted like they did us a favor by not diagnosing properly did not listen to us just blamed us terrible More
by adriannawales
Employees Worked With
Gio horrific
February 28, 2023
Staff is always friendly and I am thankful for your transporters as well. I’ve always had a good experience with the service writer Matt. transporters as well. I’ve always had a good experience with the service writer Matt. More
by samara.clore74
Employees Worked With
Matthew Lindberg
