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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,797 Reviews

1,797 Reviews of Lakeland Volkswagen - Service Center

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April 06, 2023

The wait time was long but the staff was great and very accommodating. They saved the day More

by damon.blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2023

Ashley was a great person to work with! ! She communicated really well throughout the process. More

by a.asalazar1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Broyles
April 04, 2023

Work was done in a timely manner. Was very pleased with my experience. Thank You. More

by FLORICAN1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernann
April 02, 2023

Repair was done timely and customer techs were friendly. Also appreciated the courtesy ride home after dropping off my car and the pickup the next day to retrieve it. More

by bmmb130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
April 01, 2023

Didn't have an appointment, but was in and out in decent time. You guys rock. More

by Glewis0057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Charged me for a service I didn’t approve of. Nor did they communicate the costs More

by jessicafeikis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
March 31, 2023

Just came in for airbag maintenance and team was very kind/informative. Completed two recalls as well. Excellent service. More

by SWEDEADAM22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
March 31, 2023

The customer service was outstanding! ! They provided exceptional service and quality. I definitely will be back! More

by sunnil18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in the service dept.
March 30, 2023

Lakeland VW is a good place to buy a car. The service department is very prompt on getting you in for service on your car. The one negative I have is it takes me 45 minutes to get there. VW More

by russellr27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
March 30, 2023

Anthony and Ashley have been awesome throughout this whole experience. I am happy to pay them to do any repairs on my vehicle. They have made an extremely difficult situation as easy as possible. More

by campnic917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, Ashley
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