Lakeland Volkswagen - Service Center

I dropped my car off by 9am and when I called 1:45pm my car had not been touched. I let them know I needed it by 3pm and all they did was move from one spot to another. car had not been touched. I let them know I needed it by 3pm and all they did was move from one spot to another. More

Ashleigh was super helpful and kind. I had a deadline needing my car back and the service department easily met that. Everything was smooth. Thanks! I had a deadline needing my car back and the service department easily met that. Everything was smooth. Thanks! More

Aaa came to my home and told me I had a bad battery but I had to get it all done at VW. I called and they said to come that day. 40 minute 30 mile drive later I was there and they accepted my car. 2 hours la had to get it all done at VW. I called and they said to come that day. 40 minute 30 mile drive later I was there and they accepted my car. 2 hours later I'm finally told my battery tested fine. So I left with a car wash and wasn't charged. I had to call out of work that day to go to VW. Now, 2 days later, I go to leave work and my battery is dead. 10 out of 10 would not recommend. I was there ready to pay the ridiculous 450 for a new battery and they didn't do it. Going to autozone in the morning and going to be late to work and lose more money I need, to get the battery done and registered for 280. If they didn't have time to deal with my car that should have been said. I find it hard to believe AAA found the battery dead but the car manufacturers own service center found it to be good. More

Great customer service, wait time was a little longer than expected, but the updates were helpful and appreciated the complimentary coffee than expected, but the updates were helpful and appreciated the complimentary coffee More

Dealership staff is very friendly and clear about issues with my vehicle. One thing that would be even better is if I can also get a copy of my multi-point inspection report through an online portal so I ca with my vehicle. One thing that would be even better is if I can also get a copy of my multi-point inspection report through an online portal so I can review later. More

The people are nice but I'm not sure if the problem that I had with my vehicle was fixed because I hear the same noise that I heard before I took my vehicle in for service. I had with my vehicle was fixed because I hear the same noise that I heard before I took my vehicle in for service. More

Very courteous and attentive. First Class service. Was very friendly and was able to accommodate me even though I was late to the appointment. First Class service. Was very friendly and was able to accommodate me even though I was late to the appointment. More

The tire that was replaced with a cheaper tire that cost over $200 was under road hazard warranty and they did not honer the warranty. But this time around another small mail this time only the car has 800 over $200 was under road hazard warranty and they did not honer the warranty. But this time around another small mail this time only the car has 8000 miles on it. After complaints they agreed a mail was a road hazard but would still have to pay $222. To put it on. They failed to check my air condition after having the car for 5 hrs. If they were doing what they should do they would give the car a new tire Bridgestone instead of charging $222, that tire is $268. On Amazon brand new. I have never had a complaint against VW before. The car is a great car. But this dealership didn’t understand road hazard replacement More

Great customer service, the employees are very friendly. Quick service done in the same day Quick service done in the same day More

I love everyone there! Best customer service every time. Ashley has been the one there helping me in my few recent appointments. She’s an excellent worker, very sweet and p Best customer service every time. Ashley has been the one there helping me in my few recent appointments. She’s an excellent worker, very sweet and professional. Thank you. More