Lakeland Volkswagen - Service Center

Would not recommend their service department. They tried to over charge me for items and did not do what they said they would. They tried to over charge me for items and did not do what they said they would. More

Your team delivered great customer service. They were helpful with additional paperwork. And delivered fast service They were helpful with additional paperwork. And delivered fast service More

uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh uh good More

I took my car in for an engine noise. Picked it up after service. As I was driving off the lot, I heard the same noise I took it in for. I have to take it back a 2nd time. Picked it up after service. As I was driving off the lot, I heard the same noise I took it in for. I have to take it back a 2nd time. More

Totally impressed with the Service Department and their professionalism. Great staff, that always go the extra mile for the customers. professionalism. Great staff, that always go the extra mile for the customers. More

They keep sending me text messages until I do this so I decided to stop the messages decided to stop the messages More

The tech was fine, all the work done was excellent. This visit I scheduled my service online which was super convenient. And drop off and pick up was perfectly smooth. The services recommended were pri This visit I scheduled my service online which was super convenient. And drop off and pick up was perfectly smooth. The services recommended were pricey for what was needed but that’s expected of a dealership service department. Where I have an issue with this trip was that I was scheduled for a “Preapproved Service 1 inspection and oil change” on my electric car. Electric cars don’t need oil changes. Only after I mentioned this was this charge removed from my bill. The prescheduled appointment was great this time around. My previous service at this location was a walk-in at the recommendation of a service tech that answered the phone when I called before hand. Let’s just say this location doesn’t handle walk-ins well. More

They are very professional & they treat customers with respect & they listen me properly & respectfully they are very helpful respect & they listen me properly & respectfully they are very helpful More

Did not appreciate your checking out anything other than what I asked for I don,t believe what you charged for the little part you replaced I feel that was robbery I will certainly try not to come back ther what I asked for I don,t believe what you charged for the little part you replaced I feel that was robbery I will certainly try not to come back there fFor anything else or recommend you to any of my acquaintances More

.My patronage is consistant because of Matt and others in the service dept! They always supass my expectations. the service dept! They always supass my expectations. More