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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,797 Reviews

1,797 Reviews of Lakeland Volkswagen - Service Center

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July 24, 2023

Dealership needs some small aesthetics improvement but overall it seemed cleaned and neat. Free waters and the option to purchase snacks. More

by isamara.binkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
July 22, 2023

Hospitality focused from sales to mechanics Straight up answers across the staff And fresh coffee More

by richdeanvv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
July 22, 2023

I bought the vehicle here and thought that it would be the place to bring it. it was still under warranty, but they still said that my car needed other services that weren't covered under warranty. I More

by yodels68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley was the one who had to deliver the bad news and we don't blame her, she was just doing her job. She however was very understanding of our feelings. , Matthew Lindberg
July 21, 2023

Kaitlin and the staff were courteous and knowledgeable. Repairs were done in a timely manner and I’ve had no issues since picking up! Thank you so much! More

by HLHOWARD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
July 21, 2023

everything was wonderful, Kathyn was very supportive during the service. I recommend VW Ladeland for sure. More

by DANIEL_A_BARROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
July 20, 2023

N i c e p e o p l e, g o o d service. More

by kculvert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
July 20, 2023

The customer service and mechanics are extremely knowledgeable. I appreciate the follow up to make sure you are completely satisfied. More

by FELDPEOPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
July 20, 2023

Easy to make appointments, great office stuff. Resolved problems quickly, good mechanics. Provided with information from the start to finish. More

by pietrovaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Hernan
July 19, 2023

Matt is great to work with, and the service department seems to care about keeping my car going. More

by RSCHREK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
July 15, 2023

Dealer suggested that air filter should be replaced when a new one was installed 2 days before. They suggested additional work that did not need to be done. Will net be returning to this dealer for any More

by HENDERSON.TOMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
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