Lakeland Volkswagen - Service Center

I have had my Atlas Cross Sport brought back 6 times for speaker issues. For all of my issues they offered to put some gas in my tank. They put a 1/4 tank of gas. After 6 trips back to rectify an issue that speaker issues. For all of my issues they offered to put some gas in my tank. They put a 1/4 tank of gas. After 6 trips back to rectify an issue that is not my doing, I get less than a 1/2 of tank of gas. I am so over this location. I feel like I have been be very accommodating. I in good conscience could not recommend this VW dealership. More

Hello good afternoon, I had no problems with service. I was in and out. But I was charged $140 dollars for an oil change. That's ridiculous, the highest I ever paid actually. I think that's a bit much. I I was in and out. But I was charged $140 dollars for an oil change. That's ridiculous, the highest I ever paid actually. I think that's a bit much. I have a 2012 VW beetle and only need 6 quarts of oil. Service rep at the front counter told me it was $129. Which is still high but I agreed to pay. She also threw in a FREE courtesy car wash. And my total was $139. She said it was "tax". That's insane. A month prior I came in for a diagnostic and that was $169. In all service was fine, but $140 for an oil change is way to high. More

Kaitlyn and Matthew are the best! ! I Wouldn’t trust anyone else with servicing my Volkswagen! ! I Wouldn’t trust anyone else with servicing my Volkswagen! More

To slow and too expensive. Took 2 hours plus for an oil change and cabin filter. Took 2 hours plus for an oil change and cabin filter. More

It took just about as long as I expected and given for a time estimate. time estimate. More

My service was incomplete. I made an appointment for an oil change and tire rotation. Only the oil change was completed. I made an appointment for an oil change and tire rotation. Only the oil change was completed. More

Everyone was very nice and helpful. They answered all of my questions with a smile. They answered all of my questions with a smile. More

Great and professional customer service, no complaints. Will be my go to place from now on. Will be my go to place from now on. More

The staff was timely, courteous and helpful. Would have no issue recommending VW of Lakeland to friends and family. Would have no issue recommending VW of Lakeland to friends and family. More

Mechanics failed to properly install my battery. They never tested the voltage and they left the plastic cap on the terminal. They were going to charge me nearly $170 for diagnostics? This dealershi They never tested the voltage and they left the plastic cap on the terminal. They were going to charge me nearly $170 for diagnostics? This dealership is not to be trusted. More