Lakeland Volkswagen - Service Center

Service department is great but the sales department needs a lot of help, had a horrible experience in the sales department. But I’ve always had a positive experience with service or parts. Sales wa needs a lot of help, had a horrible experience in the sales department. But I’ve always had a positive experience with service or parts. Sales was so bad had to go buy my new Tiguan at Wesley chapel vw. More

Professional well experienced curious staff. .definitely will be back....thank you will recommend thus place .definitely will be back....thank you will recommend thus place More

I live in Orlando and come to Lakeland for Service because you have the best staff and your service is excellent. My car is done on time if not earlier than expected. I appreciate the care that is tak because you have the best staff and your service is excellent. My car is done on time if not earlier than expected. I appreciate the care that is taken by all to make sure I have the best experience. More

Courteous, professional service. Flexible in working with customer to get service performed to the customer’s satisfaction. Easy access. Excellent work by service department staff. Flexible in working with customer to get service performed to the customer’s satisfaction. Easy access. Excellent work by service department staff. More

Felt welcomed when I arrived for service! Informed at all times by the Advisor. Definitely going back for future services! Thank you Informed at all times by the Advisor. Definitely going back for future services! Thank you More

I want for oil change and tire rotation took them over 2 hours ti complete. When I arrived I asked how long it’s gonna take the answer was 1 h the most 1 hour and a half. I waited 2.5 hurs. hours ti complete. When I arrived I asked how long it’s gonna take the answer was 1 h the most 1 hour and a half. I waited 2.5 hurs. More

Scheduled service oil change which was told would take an hour instead took over 3 hours would not recommend hour instead took over 3 hours would not recommend More

The service is exceptional and the staff is very professional and kind. Would highly recommend. professional and kind. Would highly recommend. More

I have the same advisor every time I’ve come and he is always efficient which I appreciate! He remembers me when I call and/or come in to drop off or pick up my car. I pull my car in and someone meets me always efficient which I appreciate! He remembers me when I call and/or come in to drop off or pick up my car. I pull my car in and someone meets me at my car to take my keys & ask if I’m dropping off or waiting. When telling them I’m dropping off, I’m offered a ride somewhere. xxxxxxto your team for the awesome customer service! I work in a dealership and always use this dealership as an example of how we could better ourselves to give better customer experiences. I’ll of course be back for all my service needs on my Jetta. You guys do an amazing job. More

I drive from Brandon for the exceptional service I receive at Lakeland Volkswagen. It’s always a great experience. receive at Lakeland Volkswagen. It’s always a great experience. More