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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,669 Reviews

1,669 Reviews of Lakeland Volkswagen - Service Center

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September 30, 2024

We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy More

by OTLC
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

You can not ask for a better Service Advisor than Matt. He is the best. More

by PKLEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for the great feedback! We're thrilled to hear that Matt provided you with top-notch service at Lakeland Volkswagen.

September 28, 2024

Very friendly and knowledgeable. Higher than most shops, but the quality is there. 9/10 More

by DENARDDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad you found our team friendly and knowledgeable. We strive to provide top-quality service and appreciate your understanding of our pricing. We hope to see you again soon!

September 28, 2024

They did a thorough check of my car and helped look for discounts and offered options for my repairs More

by DGSANDERS350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team provided a thorough check and helped you find discounts for your repairs. We appreciate your trust in us!

September 28, 2024

My air conditioning had over $600 work done to it and it's still not working 100% of the time. More

by FLOE_JOE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, We appreciate your feedback and are sorry to hear about the ongoing issue with your air conditioning. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you in resolving this matter. Thank you for bringing this to our attention!

September 28, 2024

When I was there. Walked around showroom no one seemed interested in wanting to help me if I was looking into trading More

by bobdon2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're sorry to hear about your experience in the showroom. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will be happy to assist you with any questions or concerns you may have regarding your trade-in. We appreciate your input!

September 27, 2024

Very pleased with the outcome. ...Love the KIA Soul...Hope we have it a long time More

by sahge
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Laboy - 5 Stars
Sep 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you! We're glad you're pleased with the outcome and loving your KIA Soul. Wishing you many happy miles ahead!

September 27, 2024

I was very satisfied with the wonderful customer service that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was u More

by curtiscu09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Lakeland Volkswagen responded

Thank you, Curtis! We’re glad to hear you were satisfied with the service and attention your 2015 TDI Passat received. We appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!

September 27, 2024

Worked in a timely manner. Courteous. Good communication . Reviewed service.went over bill. Good job More

by TANK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're pleased to hear that your experience at Lakeland Volkswagen was timely, courteous, and well-communicated. We appreciate your support!

September 25, 2024

Very friendly and courteous. Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The More

by mcgowane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear you received friendly and courteous service at Lakeland Volkswagen. We appreciate your patience and will work to improve our phone system. Safe travels, and we look forward to seeing you again!

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