Lakeland Volkswagen - Service Center

Easy scheduling process online. Immediately meet me upon arrival and went over procedures and asked me if I would be staying or dropping off the vehicle. Asked if I could be dropped Immediately meet me upon arrival and went over procedures and asked me if I would be staying or dropping off the vehicle. Asked if I could be dropped off anywhere. I chose to stay at the dealership. Katlyn kept me updated the entire process and was very friendly. More

I have never dealt with the dealership, purchased vehicle in Tampa, had issue with car and made appt. over the phone and Becky assisted me, she is wonderful; Arrived at service Dept. next morning and Matt we in Tampa, had issue with car and made appt. over the phone and Becky assisted me, she is wonderful; Arrived at service Dept. next morning and Matt welcomed me in a very professional way, reviewed my concerns and explained the inspection process, walked me to the lounge and kept me informed of progress, once service complete, explained billing and I was on my way. I have been to many dealers for all the vehicles in family (wife & two children) and there is always something about Service Depts. that drive you away but I'm very satisfied with Becky & Matt, they just represent VW the way it should. More

Stupendous and friendly staff, clear and effective communication, problem solver 👍👏👍👏😃 satisfied customer, definitely I will keep using this location for my Taos service communication, problem solver 👍👏👍👏😃 satisfied customer, definitely I will keep using this location for my Taos service More

It is always great to have Volkswagen Lakeland to take care of our car. We trust them 100%. Always worked with Kaitlyn and we loved her and the way she works. She is awesome and her customer service is care of our car. We trust them 100%. Always worked with Kaitlyn and we loved her and the way she works. She is awesome and her customer service is 10/10. More

Dealership needs some small aesthetics improvement but overall it seemed cleaned and neat. Free waters and the option to purchase snacks. overall it seemed cleaned and neat. Free waters and the option to purchase snacks. More

Hospitality focused from sales to mechanics Straight up answers across the staff And fresh coffee answers across the staff And fresh coffee More

I bought the vehicle here and thought that it would be the place to bring it. it was still under warranty, but they still said that my car needed other services that weren't covered under warranty. I the place to bring it. it was still under warranty, but they still said that my car needed other services that weren't covered under warranty. I took it to my local mechanic and he said that those services that VW said I needed weren't needed after all. I am very unsatisfied with Lakeland Volkswagen. More

Kaitlin and the staff were courteous and knowledgeable. Repairs were done in a timely manner and I’ve had no issues since picking up! Thank you so much! Repairs were done in a timely manner and I’ve had no issues since picking up! Thank you so much! More

everything was wonderful, Kathyn was very supportive during the service. I recommend VW Ladeland for sure. during the service. I recommend VW Ladeland for sure. More

N i c e p e o p l e, g o o d service. More