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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,668 Reviews
Call Service Center (863) 688-8112

1,668 Reviews of Lakeland Volkswagen - Service Center

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October 05, 2024

The staff is friendly and communicative, but overall I left pretty displeased. Yes my car is fixed, but I was given a very small car as a rental in comparison to my 3 row atlas. In addition the rental had More

by LAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your feedback, LAL. We’re sorry to hear that the rental car experience didn’t meet your expectations, as that’s not the standard we strive for. We appreciate your patience and are glad your car was fixed, but we understand the frustration with the rental situation. We’ll make sure to address this and improve moving forward. If there's anything more we can do, please feel free to reach out to Jared Diveley at jared@lakelandvw.com.

October 04, 2024

So efficent! Everything about this dealership is perfect. The techs and all the staff are so friendly and knowledgeable. More

by mywizzie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're thrilled to hear that you found our team at Lakeland Volkswagen efficient and knowledgeable. We appreciate your kind words about our staff and look forward to serving you again!

October 04, 2024

Lakeland VW service department is super. Always cordial and polite. Scheduled repairs are made on time, and will done. A my fave, for sure. More

by SOLI.VITA.USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All have helped.
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Oct 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your wonderful feedback! We're glad to hear that you consistently have a positive experience with our service department at Lakeland Volkswagen. We appreciate your loyalty and look forward to serving you again!

October 03, 2024

Matt is always a pleasure to work with. The dealership staff is always so kind. More

by monyates83
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're thrilled to hear that Matt and our staff consistently provide you with excellent service. We appreciate your support and look forward to seeing you again at Lakeland Volkswagen!

October 03, 2024

Great experience customer service was amazing. Will definitely go get my cars services done there again More

by annategui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Lakeland Volkswagen responded

Thank you, Anna! We're so glad to hear you had a great experience with our customer service. We look forward to seeing you again for your car's service at Lakeland Volkswagen!

October 01, 2024

Matt was super helpful and on top of servicing my vehicle. He kept me updated on how things were going and the expected timeframe. He was very responsive during all communications between him and I. More

by poffbritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear that Matt provided excellent service and kept you informed throughout the process. We appreciate your recommendation!

October 01, 2024

This dealership is very clean , welcoming , customer service is well , wait time is fairly well , getting an appointment scheduled is fairly easy. More

by Layla Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Lakeland Volkswagen responded

Thank you, Layla! We're thrilled to hear you had a positive experience at Lakeland Volkswagen. We appreciate your feedback about our clean and welcoming dealership and look forward to serving you again!

October 01, 2024

Took the car right in, got us a loaner within 24 hours and repaired the emergency fix within another 24 hours. Great service. More

by Lakeland FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you had a great experience at Lakeland Volkswagen. Providing timely service and loaner vehicles is our priority!

October 01, 2024

They were able to get My car in same Day. Quick Service. Very nice people More

by PISTORIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you, Pistoria! We're so glad we could get your car in the same day and provide quick service. It's great to hear that you found our team friendly too! We look forward to helping you again whenever you need us!

September 30, 2024

We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy More

by OTLC
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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