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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,671 Reviews

1,671 Reviews of Lakeland Volkswagen - Service Center

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August 26, 2023

Thank you Ashley for taking care of getting my car fixed quickly. Car was done earlier than expected and ready when I arrived! More

by Susan.lynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
August 25, 2023

The service we have received the few times we were here was efficient, and done in a great timely manner. Also good at keeping you updated during your time of waiting. https://www.facebook.com/182806701 More

by BSSMITH61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2023

Awesome dealership. Salesperson Michelle B. was awesome and got us into the vehicle I wanted. Matt in service was totally honest with me about repairs on my old car and More

by ehodurski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
August 25, 2023

I have had the worst experience last few months. Brought three cars in for service. Two now have had all the services suggested; now have engine lights and epc lights on. Third car is now apparently More

by CHRISHACKER81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Service department is great but the sales department needs a lot of help, had a horrible experience in the sales department. But I’ve always had a positive experience with service or parts. Sales wa More

by javipagan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Draper
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Professional well experienced curious staff. .definitely will be back....thank you will recommend thus place More

by blazer1720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

I live in Orlando and come to Lakeland for Service because you have the best staff and your service is excellent. My car is done on time if not earlier than expected. I appreciate the care that is tak More

by cbiron2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Courteous, professional service. Flexible in working with customer to get service performed to the customer’s satisfaction. Easy access. Excellent work by service department staff. More

by HOOP6464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Felt welcomed when I arrived for service! Informed at all times by the Advisor. Definitely going back for future services! Thank you More

by jburgos.m89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

I want for oil change and tire rotation took them over 2 hours ti complete. When I arrived I asked how long it’s gonna take the answer was 1 h the most 1 hour and a half. I waited 2.5 hurs. More

by arturo72972
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
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