Lakeland Volkswagen - Service Center

The multi point inspection was faster than the estimated time given and the customer service at the dealership was good. time given and the customer service at the dealership was good. More

I was very impressed with Matthew! He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my He keep me informed and updated without being “pushy” offering any additional maintenance products/services. I spent right at 2 hours waiting for my car to be serviced (oil change) which is far less than I have in the past with an appointment. My last visit was also a great one, so it seems as though things have changed for the better over the last several months to a year. My only qualm with the dealership would be that they never seem to put enough oil in my car (light comes on way too soon) and also offering a “service special” that’s really the standard price. More

The Dealership is clean, professional and attentive to their customers. Communication was consistent and everyone was knowledgeable on the matters at hand. I was updated daily on my car’s status and was e their customers. Communication was consistent and everyone was knowledgeable on the matters at hand. I was updated daily on my car’s status and was explained everything that was done to my car at the time of pickup instead of just being handed my keys and told “have a great day”. I am thoroughly pleased with their attentiveness and customer service. More

This dealership is incredibly helpful, and the service people are some of the kindest in the industry. people are some of the kindest in the industry. More

They installed a part they didn’t need to be installed the key fob I needed a battery I didn’t check it cost me $590. I’ll never go there again. the key fob I needed a battery I didn’t check it cost me $590. I’ll never go there again. More

They didn’t rotate tire as part of scheduled maintenance requirements when I came in for my oil change requirements when I came in for my oil change More

Perfect! Everyone was so helpful and polite. Fast service. I got a great deal on a used Passat. Everyone was so helpful and polite. Fast service. I got a great deal on a used Passat. More

Went here first for an airbag recall never had a light on just went in to get the recall fixed they had to order a part that took quite awhile to get there but they fixed it i left with the airbag light on s just went in to get the recall fixed they had to order a part that took quite awhile to get there but they fixed it i left with the airbag light on suddenly and didn’t have time to bring it back again. shouldn’t have left with a light that was never on my car. took it back to get other issues on my car fixed and i told they about how they left the light on and to wipe my dash of it or double check what they fixed and refused to do so without a 130 dollar charge to check what they originally messed up. extremely frustrating. the other issues were fixed in two weeks but they gave me a loaner vehicle free of charge. More

My experience was great! They provided excellent customer service and kept me informed with updates. They provided excellent customer service and kept me informed with updates. More

Ashleigh was very helpful and understanding. Even though the technicians were unable to fix my issue Ashleigh tried everything to help me out. Even though the technicians were unable to fix my issue Ashleigh tried everything to help me out. More