Lakeland Volkswagen - Service Center

The staff is very pushy. The wait time is outta this world. 4 hours for a tire change is insane. The wait time is outta this world. 4 hours for a tire change is insane. More

Excellent service and very professional customer support they go extra mile for the customer and very happy they go extra mile for the customer and very happy More

I was greeted and informed throughout my appointment. Great service. Timely and kept me well informed. Great service. Timely and kept me well informed. More

Straightforward feedback here. This is an excellent VW service department, including the Service Manager. Excellent service department and excellent Service Manager. This is an excellent VW service department, including the Service Manager. Excellent service department and excellent Service Manager. More

I've purchased several vehicles from this dealership. I referred a few colleagues who leased SUVs. Not all of my interactions have started out on a positive note but the people there worked hard to get a I referred a few colleagues who leased SUVs. Not all of my interactions have started out on a positive note but the people there worked hard to get all the details resolved each time no matter the issue. More

They took my car to fix the door and it’s still rattling. The last time I was in they didn’t top off the fluids during a service. This place is terrible. Nothing but coffee offered to guest & vending machine The last time I was in they didn’t top off the fluids during a service. This place is terrible. Nothing but coffee offered to guest & vending machines broke. I won’t go back. More

I have a card it’s been there for two months. I feel that’s a bit excessive. I feel that’s a bit excessive. More

Two trips from east Winter Haven for brake problem. Still have the same issue. Not happy at the moment. Still have the same issue. Not happy at the moment. More

Katlyn was so unbelievably kind and attentive! I decided to wait and work from the lobby while my car was being looked at and was offered car service, constant updates, bagels, coffee, etc. Of cou I decided to wait and work from the lobby while my car was being looked at and was offered car service, constant updates, bagels, coffee, etc. Of course my car didn’t do the thing I brought it in for, but she believed me and said she wouldn’t let me leave until they were sure things were safe. You cannot ask for better service. They found the issue (my battery), fixed it, and had me out within plenty of time to get my kids from school! Thank you so much for all you do! I recommend you guys all the time. ❤️ More

Good service. Good service staff. I would have my vehicle serviced here again. Good people and good service. Good service staff. I would have my vehicle serviced here again. Good people and good service. More