Lakeland Volkswagen - Service Center

Lack of customer support through contact or conversation. More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headl More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headlamp. We brought 5 VW from this dealership but the service department has made my mind up to never purchase another one from this dealership. More

The service writers are always professional and kind. However, it took me 5 visits and negotiation on the price to replace all four rotors and brakes on a car that was less than 18 months old and had le However, it took me 5 visits and negotiation on the price to replace all four rotors and brakes on a car that was less than 18 months old and had less than 15000 miles on it. More

Kaitlyn was incredible. Very helpful and friendly. Great service by the technician and service team Very helpful and friendly. Great service by the technician and service team More

I was having trouble with the battery in my car. I had no appointment scheduled and had never been to this dealership at all and they were able to get me in with no problem! The cost out of pocket w I had no appointment scheduled and had never been to this dealership at all and they were able to get me in with no problem! The cost out of pocket was of course expensive but it was worth it. More

I would not recommend this establishment for service I had a bad experience for anyone had a bad experience for anyone More

Everyone is courteous and friendly. Always keeps me informed on what is going on. Very clean Always keeps me informed on what is going on. Very clean More

Every one was courteous and professional. Kaitlyn was extremely thorough and helpful. She provided me updates throughout the service process. Kaitlyn was extremely thorough and helpful. She provided me updates throughout the service process. More

All I wanted was an oil change and cabin filter change plus wiper blades but before they did this they wanted to other items totaling $700 and you can't tell me otherwise because my wife used to work for plus wiper blades but before they did this they wanted to other items totaling $700 and you can't tell me otherwise because my wife used to work for VW that the mechanics get a commission for more work. Just do what people ask to be done More

Excellent attention, good service and very helpful. Many thanks, great work as well. Took good care also Many thanks, great work as well. Took good care also More

Kaitlyn was great. I had to talk to Gino and his customer service needs some help. Instead of focusing his attention on the customer, me, he was distracted but one of I had to talk to Gino and his customer service needs some help. Instead of focusing his attention on the customer, me, he was distracted but one of his employees and didn’t even have the respect to ask me to hold or anything. More