Lakeland Volkswagen - Service Center

The dealership its self was okay but the Michelle the sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfort sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfortable with how you’re driving my vehicle I’m going to have you pull over so I can take over to head back to the dealership and ending the test drive”. Meanwhile I then didn’t feel comfortable fully testing the vehicle. The thing that really annoyed us during our time at the dealership was when Michelle said that she couldn’t do her part with the VW app and Electrify America, then blamed me for not being able to do her part because I simply downloaded the 2 apps. Then Michelle got annoyed because I wouldn’t help complete certain parts of the checklist until I could 1. Actually do the visual inspection of the vehicle considering there was already a damaged door handle. I was also asked after completing the checklist if I had any questions about any of the safety features or the Electrify America app. - I set up a service appointment for 1300 hours but when the sales person set u the appointment it had actually been set up for 01:00 ( 1am ). When I arrived for the appointment they were unaware of what I was there for and I advised it was about the door handle and that the replacement was coming from the showroom model, the service advisor had to talk to the sales managers. A few days later I noticed when they replaced the door handle they damaged the interior door panel. More

Quick, easy, kind, and clean waiting room! The employees were nice and the complimentary beverages were nice The employees were nice and the complimentary beverages were nice More

Wonderful Very attentive, helpful and customer oriented Okay, they were great, but this survey is a pain in the xxx Okay, they were great, but this survey is a pain in the xxx More

I bought the car from someone else. It came with a volkswagen warranty they did their best to accommodate my needs It came with a volkswagen warranty they did their best to accommodate my needs More

Great Dealership service department goes above and beyond to make sure things are done correct. to make sure things are done correct. More

The scheduling is very easy and availability was plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank plentiful. Drop off was easy, it's signed well and everyone is pleasant. Matthew is always helpful and courteous and the communication is good. Thank you! More

Matthew was GREAT! I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. I overheard him with another customer & you could tell he cares & was going out of his way to help the man. It was nice to witness his kindness. More

Ashleigh was amazing to work with! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! She turned a stressful situation into a positive outcome. She was pleasant, efficient and knowledgeable. She’s a true asset to your company! More

Great service, personnel explained what needed to be done. I received notifications of everything as they were working on mi car. 👍 done. I received notifications of everything as they were working on mi car. 👍 More

Lack of customer support through contact or conversation. More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headl More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headlamp. We brought 5 VW from this dealership but the service department has made my mind up to never purchase another one from this dealership. More