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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,670 Reviews

1,670 Reviews of Lakeland Volkswagen - Service Center

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January 23, 2024

How about a few words? Very good. Very very very very very good good good. More

by destaszak
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
January 23, 2024

it was comfortable. they didn't take that long for the inspection and told me what was best for my car. coffee was available More

by Lecome2001
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
January 22, 2024

Ashley was very helpful and made sure to provide us with all the updates and information we needed while my VW was in for service. We also enjoyed time with Hiram looking into options for a second vehicle. More

by rrhelmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

Amazing customer service! The staff at VW Lakeland is the best, especially Matthew. Thank you so much! More

by kimbrel.heather01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

i will not go back to this dealership. they lost my business. service manager liar More

by bodysbyrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

bodysbyrose responded

service manager gio is a liar. we had a telephone conversationin which he made service commitments to me, and when i brought my vehicle to my service appointment, they told me that information was false. they called gio in front of me, and gio denied ever speaking to me. so now gio is a two-time liar

Jan 21, 2024 -

bodysbyrose responded

You should be ashamed Gio. You are the service manager and a complete liar . because of you gio, I will travel to take my business to another vw dealership When I buy a 2025 Volkswagen. please tell your boss that they lost a sale to another dealership. Thank you for showing me your true colors service manager gio, u are a liar.

Jan 21, 2024 -

Lakeland Volkswagen responded

Like I said before we never meet or spoke? have some respect for your self the true liar is you

January 16, 2024

Your dealership was spot on very nice people working for you. I would greatly tell my friends about how great your service is More

by rorymoody27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2024

Friendly. Quick. Accurate Great communication with me. Diagnosed and fixed the problem in less time than expected More

by stephanie.0310
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
January 14, 2024

Great wonderful people Always do excellent service in very professional manner and very helpful. So glad to have the dealership in Lakeland FL More

by eresha1979
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
January 14, 2024

Great customer service! Great customer services, it is amazing how they provide you with a video to ensure the customer knows everything that is needed. More

by Lroman27
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
January 14, 2024

I've always had a great experience with them. Great customer service. They clearly explain what they are going to do with my vehicle, keep me updated on the progress. They have a comfortable wait More

by pjmedina
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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