Lakeland Volkswagen - Service Center

I am frustrated with the slow speed and lack of communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communicatio communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communication. I went in to the dealership yesterday, where I was thanked for reminding them to work on my insurance claim. I am disappointed by the lack of communication, since I have never had this problem before with the service staff. I would not have purchased the insurance plan had I known the service would be slow for a damaged rim. More

Terrible experience, oil changes over 4 hours. Promised a make up appointment never was booked Promised a make up appointment never was booked More

Second time bringing my car for the same issue to be trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are p trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are paying so much for a brand new car and given no resolution. And then also lied to saying things were done that were proven not to be done at all. Car came back with damage that wasn’t on it before and no answers or resolutions. Had to take it to another dealer an hour away a few days later. More

Communication was poor. My car was not completed by the communicated time and nobody contacted me. I showed up and they were not able to resolve to situation. I was left wit My car was not completed by the communicated time and nobody contacted me. I showed up and they were not able to resolve to situation. I was left without a car for an additional day. Also suggested fixes like interior cabin filter that had been completed within the Last 30 days. More

Excellent services I feel very grateful for the service on this occasion, I arrived early, as always they serve me with kindness and I like the service at the dealer since they explain to you with luxury a on this occasion, I arrived early, as always they serve me with kindness and I like the service at the dealer since they explain to you with luxury and details why they recommend you perform the additional services that the dealer finds that need to be performed. More

Overall satisfied except very disappointed in military discount of only $15.00 off a bill over $900.00 discount of only $15.00 off a bill over $900.00 More

Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer questions asked. More

Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer questions asked. More

Great service. Ashleigh called me throughout the process to let me know the status of my repair. Ashleigh called me throughout the process to let me know the status of my repair. More

Doing business with LW since 2004. Always upfront from sales to finance to ser ice. Always upfront from sales to finance to ser ice. More