Lakeland Volkswagen - Service Center

They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car because they lost them. More

People were friendly and work was done quick. They also gave us quotes for other work that needs to be done. They also gave us quotes for other work that needs to be done. More

I highly recommend Matthew Lindberg as a service advisor. He is not only easygoing and approachable but also truly listens and understands his clients’ needs. Matthew takes the time to ensure every question He is not only easygoing and approachable but also truly listens and understands his clients’ needs. Matthew takes the time to ensure every question is answered and that customers feel confident about their service choices. His professionalism and dedication to customer satisfaction set him apart, making him a fantastic asset to anyone in need of guidance. I am confident in saying you’ll be in excellent hands with Matthew as your service advisor. More

Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. More

Very good for service department, a bit crowded for appointments but overall good service from Lakeland Volkswagen. appointments but overall good service from Lakeland Volkswagen. More

The dealership was very clean and the people were very friendly. The waiting area is nice too friendly. The waiting area is nice too More

Very satisfied with the entire process, ease in scheduling appointment, dropping off and returning for vehicle which was ready when promised. Kudos to the entire team at Lakeland Volkswagon!!! scheduling appointment, dropping off and returning for vehicle which was ready when promised. Kudos to the entire team at Lakeland Volkswagon!!! More

The Lakeland VW dealership has always been my go to place to have my 2016 jetta serviced. However I feel as if they fumble the ball on my last visit. I was getting a tremble on the passenger side and figur to have my 2016 jetta serviced. However I feel as if they fumble the ball on my last visit. I was getting a tremble on the passenger side and figured that it was time for an alignment. After paying for the service the trembling still exists. More

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are more reasonable. I will probably take my car back to Leesburg for my next appointment. More

Matthew was nice but it took a while to get the car looked at even with an appointment looked at even with an appointment More