Lakeland Volkswagen - Service Center

This is my go to VW dealer for all my services. Thank You Lakeland VW Thank You Lakeland VW More

Good service, excellent customer service. Great, fast, and well executed trained team. Made whole experience great. Great, fast, and well executed trained team. Made whole experience great. More

Hats off to Steve, my service coordinator! My experience could not have been better ... top notch! My experience could not have been better ... top notch! More

Arrived with no schedule appointment and they took my concern right away, I couldn’t program my key fab. They were able to find the issue and ordered another key fab, everything within an hour. Courtesy, concern right away, I couldn’t program my key fab. They were able to find the issue and ordered another key fab, everything within an hour. Courtesy, and friendliest of service was provided More

Always very courteous and take good care of their customers. Always do the job correctly. customers. Always do the job correctly. More

I found Lakeland Volkswagen Dealership to be very professional. They provided all needed service in a timely manner at a reasonable cost. Will definitely recommend them to others. professional. They provided all needed service in a timely manner at a reasonable cost. Will definitely recommend them to others. More

Very nice. Very efficient I was pleased with everything. And I enjoyed the waiting area Very efficient I was pleased with everything. And I enjoyed the waiting area More

The manager Gio was incredibly rude and condescending. He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use this dealer due to being where the vw towing would bring the car we would never use it. The only good thing is their service reps. Ashley Giselle and Saul were amazing and beyond helpful. Frankly they should look for jobs at a better dealer because their amazing customer service skills and being wasted at such a terrible location with a terrible manager. More

Excellent service, courteous staff, went out of their way to give us a ride home an hour and a half away to give us a ride home an hour and a half away More

I am frustrated with the slow speed and lack of communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communicatio communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communication. I went in to the dealership yesterday, where I was thanked for reminding them to work on my insurance claim. I am disappointed by the lack of communication, since I have never had this problem before with the service staff. I would not have purchased the insurance plan had I known the service would be slow for a damaged rim. More