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1,653 Reviews of Lakeland Volkswagen - Service Center
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November 07, 2024
i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no o took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no one introduced themselves by name. it was a very informal and unprofessional experience. More
by VOXYBEE
Verified CustomerEmployees Worked With
i don’t know anyone by name since they did not introduce themselves.
November 05, 2024
Great as always thank you to everyone who helped we will be returning no question be returning no question More
by HBXL
October 31, 2024
Only been there once, but Matt was very helpful, I formative, and polite. Answered my questions and helped me as best he could formative, and polite. Answered my questions and helped me as best he could More
by BAEDERFAM5
Employees Worked With
October 26, 2024
Dealer ship very knowledgeable, very engaged with your situation, extremely high in pricing, but it's a dealership what can u do. situation, extremely high in pricing, but it's a dealership what can u do. More
by DENARDDRE
October 26, 2024
Good service, didn’t wait too not wait too long, appreciated for car washing and cleaning. appreciated for car washing and cleaning. More
by chunyitonylin
October 25, 2024
Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as servic job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as service had to wait for parts to arrive. Through the years, they've always serviced my cars with exceptional skill, professionalism and courtesy. More
by rogervanduyn
October 19, 2024
Excellent attention and very good service, I received good information and explanation about the repair that my Volkswagen requires. good information and explanation about the repair that my Volkswagen requires. More
by RUEDAYOLANDA
Employees Worked With
October 18, 2024
Bought my car brand new from Lakeland VW in 2021 and have never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape possible. My husband took it for the most recent oil change and had to sit with my 2 small children in the waiting room for 3 1/2 hours, which was not even the worst part - They informed him that it needs $3,000 worth of immediate repairs, one of which was a $1700 new oil pan because “someone” stripped the oil plug. When my husband asked them to put in a larger bolt so that we wouldn’t have to pay so much, they told him that they don’t carry those, so the only option would be to change the whole oil pan. Once he brought up the fact that the only people who have ever touched the oil pan are the people who work at Lakeland VW, the manager was called and magically they were able to find a larger bolt. I dread going in for my next oil change because the thought of paying $1700 for something THEY broke makes me sick, but I’m also scared to take the car anywhere else, because then Lakeland VW will have someone else to blame the problem on. More
by Kate Lafferty
October 17, 2024
Nice , friendly, and courteous dealership. Knowledgeable about VW cars and I've never been disappointed with the service. Knowledgeable about VW cars and I've never been disappointed with the service. More
by DENARDDRE
