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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,837 Reviews

1,837 Reviews of Lakeland Volkswagen - Service Center

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December 09, 2024

I'm really upset with this place their prices are so high, seniors can't afford these prices More

by CARKIE1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Dec 11, 2024 -

Lakeland Volkswagen responded

Hi, We’re sorry to hear about your concerns regarding pricing. We strive to provide fair and competitive rates for all our customers. Please reach out to Jared Diveley at jared@lakelandvw.com so we can better understand your experience and address your concerns directly.

December 08, 2024

Great customer service and the best sales person on town. Ask for Hiram you won’t regret it More

by Krysmarie07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram Mendez Mounier
Dec 09, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We’re so glad to hear you had great customer service and a fantastic experience with Hiram. We truly appreciate your recommendation and look forward to serving you again!

December 07, 2024

Great service and staff. Keep up the good work. Great place to do business. Thank you More

by jginn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Dec 09, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re glad to hear you had a great experience with our service and staff. We truly appreciate your support and look forward to serving you again!

December 06, 2024

The best car the best service the best people, 👌 👍 😍 i love the way they fix everything More

by idainys.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg, Katlyn Oldham
Dec 07, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your amazing feedback! We’re thrilled to hear that you’re loving your new car and that our team could provide you with the best service. We truly appreciate the opportunity to take care of all your needs.

December 06, 2024

Great bunch of professionals to work with! Everyone made it easy and enjoyable to purchase a car! More

by Swede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Diveley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg, Katlyn Oldham
Dec 07, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re so glad to hear that your car purchase was easy and enjoyable. Our team takes pride in providing a smooth and professional experience, and we truly appreciate the opportunity to work with you!

December 06, 2024

Experience was very good. Everyone was very nice and courteous. Thanks for my service nice. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Dec 07, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words, Kay! We’re so glad to hear that your experience was a good one and that our team could provide you with friendly and courteous service. We truly appreciate the opportunity to assist you!

December 04, 2024

Me and my husband bought 3 brand new cars from this dealership. I am posting exactly what another customer posted few years ago and I couldn't agree more. I also added my thoughts about his unacceptabl More

by Bia Martin
Recommend Dealer
No
Employees Worked With
Jared Diveley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Jeremy 5 stars
Dec 04, 2024 -

Lakeland Volkswagen responded

I will gladly share the video footage of this customer and her husband with anyone who buys this. They had to have law enforcement called to get them to vacate the property. We fixed the VW issue. No cost to the customer. No further concerns with the car. This was all resolved and then BAM! Husband and wife go ballistic cursing and disrespecting 3 department managers, all in front of families waiting for their cars to be serviced. There was no issue, we are all left bewildered. Why did you yell, scream, cuss, disrespect and berate the employees? What did anyone do to you? Lakeland VW is not a place where you can treat human beings with disrespect. I will always stand up for what is right and my employees well beings. You are no longer permitted on the property and will be trespassed as such if you or your husband return. May you find peace Jared Diveley

December 02, 2024

I've been a customer for 14 years. From purchasing new cars to service repairs and car washes. More

by JPOKY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Dec 02, 2024 -

Lakeland Volkswagen responded

Thank you so much for being a loyal customer for 14 years! Your continued trust and support mean the world to us. Whether it’s helping you find a new car, taking care of service needs, or even a quick car wash, we’re always here for you. Looking forward to many more years of serving you!

December 02, 2024

Great job. Comfortable setting. No pressure to buy or pay for services. Matthew was outstanding. More

by rob4loves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Dec 03, 2024 -

Lakeland Volkswagen responded

Thank you for the wonderful review! We’re thrilled to hear that you had a comfortable experience with no pressure to buy or pay for services. Matthew will be so glad to hear your kind words. We look forward to assisting you again in the future!

November 29, 2024

The best dealership in Florida too me if I what a car see Michell she good More

by raginnorman11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
Dec 02, 2024 -

Lakeland Volkswagen responded

Thank you for your amazing feedback! We're honored to be considered the best dealership in Florida by you. Michell truly is fantastic, and we’re so glad she made your experience a great one. We look forward to helping you again in the future—enjoy your new car!

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