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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,669 Reviews

1,669 Reviews of Lakeland Volkswagen - Service Center

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June 04, 2024

Great service and customer service. Did take 3 hours longer even though I had an appointment. More

by alchemy1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

Very good customer service. Friendly service as well which isn’t seen at most dealerships. They actually care about you. Ashley was great! More

by COLEKOON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashely
June 02, 2024

Took a few tries to figure out the issue but they never gave up on it and the issue was resolved. Excellent service, friendly and honest. More

by CFROST062868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ashleigh
June 02, 2024

Lakeland VW had great customer service not sure why now it seem less detailed and disconnected from the customer care More

by horaceeads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Diveley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Draper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

I've been coming to dealer since the early 1990's. Been satisfied all along. More

by johnschanck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny from the shop.
June 01, 2024

Everyone was friendly and helpful. They kept me updated on the progress of my vehicle. More

by LESLIE.ASHLEY.75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I never saw Matthew only the two ladies at the desk spoke with me.
May 31, 2024

Service was spectacular, great communication and inspection report. Very timely manner as well. Will definitely be back More

by tyler.monosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Outrageous costs! ! 647 dollars for an oil change, tire rotation and battery. I also don’t think I even got the tire rotation I paid for. Also, that total was with a 10 More

by mikejustin94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

The dealership staff was professional and curtious. They were honest about the time it would take and made sure I knew the progress of my vehicle. More

by michael_buehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

I love working with local dealerships that emphasize good service. VW Lakeland is efficient and caring! More

by jillianabigail03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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