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This rating includes all service center reviews, with more weight given to recent reviews.
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1,841 Reviews of Lakeland Volkswagen - Service Center
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September 21, 2019
Very satisfied with this dealership! The service department is friendly, professional, and always puts the customers first. A big thank you to that team for completing needed work followi The service department is friendly, professional, and always puts the customers first. A big thank you to that team for completing needed work following the purchase. More
by JEFFREYHARTUNG
Verified CustomerEmployees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 20, 2019
60,000 mile service Service department explained and issued paperwork that showed how often different things should be done and how much for each service. That took a lot Service department explained and issued paperwork that showed how often different things should be done and how much for each service. That took a lot of fear out of me feeling like they were trying to rip me off.👍🏾👍🏾👍🏾For that. More
by G.MYERS25
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
September 20, 2019
everyone was friendly and kept us informed From the time we got to the dealership to the time we left everyone was very friendly to us, and kept us well informed of what was going on From the time we got to the dealership to the time we left everyone was very friendly to us, and kept us well informed of what was going on More
by BARBARALKIDD
Employees Worked With
Brian Woerdehoff, Hiram Mendez Mounier, Lyndsay Baker
September 20, 2019
Visit Lyndsay provided excellent customer service from start to finish. I have no complaints and I will definitely be returning. She was very helpful in per Lyndsay provided excellent customer service from start to finish. I have no complaints and I will definitely be returning. She was very helpful in person and via phone. More
by MAZAMORA1
Employees Worked With
Lyndsay Baker
September 19, 2019
Service was prompt, concerns about my vehicle were addressed. Will continue to come for service. Customer lounge was very clean and appreciated the small pla was prompt, concerns about my vehicle were addressed. Will continue to come for service. Customer lounge was very clean and appreciated the small play area for kids. Staff was friendly More
by APESTR1
Employees Worked With
Jonathan Fiermonti
September 19, 2019
It was awesome Everything was how it should be, the team there fixed my car as soon as they could. The loaner car was clean and ready to go once I dropped my car off Everything was how it should be, the team there fixed my car as soon as they could. The loaner car was clean and ready to go once I dropped my car off. More
by L8brakelou
Employees Worked With
Service manager not sure of his name , Lyndsay Baker
September 18, 2019
Thank you lindsay On Sunday my wife’s beetle’s battery died. Lindsay was quick to get us up and running with little down time. Thank you very much On Sunday my wife’s beetle’s battery died. Lindsay was quick to get us up and running with little down time. Thank you very much More
by gatorrex
Employees Worked With
Joyce (follow up call), Lyndsay Baker
September 13, 2019
Fantastic Everyone is always so nice and knowledgeable. Jonathan is usually my service advisor & always very helpful. Each time I have needed to have my car ser Everyone is always so nice and knowledgeable. Jonathan is usually my service advisor & always very helpful. Each time I have needed to have my car serviced, it is done in a timely manner. More
by ANNCG_2
Employees Worked With
Nick, Jonathan Fiermonti
September 11, 2019
Very disappointed. I went to the service center because my car battery was bad. Onced I arrived I mentioned to the lady that was getting me signed in that I had a coupon I went to the service center because my car battery was bad. Onced I arrived I mentioned to the lady that was getting me signed in that I had a coupon for the service. Before even looking at the coupon, she said we dont have that battery. I was very disappointed because I mentioned to the guy who set me for the appointment for 9:30 am on 8-31 before driving over to lakeland about the coupon. And he told me to bring it in. I then told the lady that I was really hoping to save some money, it was my birthday and plus, I had been spending alot of money on my classroom and students. She said dont worry I will give you a discount, and said out the door it would be $178.00 and some change out the door. It wasnt as good as the coupon but better than 230.00 for a battery change. At the time of check out was a disaster after sitting two hours, for a battery change. I had to go ask about my car. The lady who assisted me at the beginning had a major attitude change. She was very rude, after i mentioned I had been sitting for a while she said "I got you out as fast as I could with you not having an appointment". In front of alot of people very rudely. I told her and the gentleman in front of me that was checking my car out that I did have an appointment for 9:30am. Then there was an issue with the discount she mentioned at the beginning. The the lady at the counter had an even bigger attitude and told the gentleman to just take off $27.00. She did not mention that at the beginning to me. Because of her nasty unprofessional attitude and how she was quick to argue with me, with alot of other customers present, was crazy to me. I have never seen such poor customer service at a dealership in my life. I though one day I may want to trade in my vehicle at this location. But after this visit I dont even want to own another volkswagon brand vehicle. The whole experience was a nightmare. More
by T.Mcd
Employees Worked With
Im not sure the namenod the african american male who took my payment., Lyndsay Baker
September 10, 2019
Oil change & tuneup Very professional service dept. All work is explained in full including prices. Customer is updated on the progress of the service. Reception area is Very professional service dept. All work is explained in full including prices. Customer is updated on the progress of the service. Reception area is clean and drinks area available to customers. More
by SSMITHERS
Employees Worked With
Christina Lish,Dan Yerkes,Brian Woerdehof/774*W*
