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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,841 Reviews

1,841 Reviews of Lakeland Volkswagen - Service Center

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October 09, 2019

great service I've always had great service from Lakeland VW. We have bought two cars here in the last few years and maintenance is always detailed. More

by tem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
October 07, 2019

All ways Chaos Always drama in the service department. This time female working going insane over a warranty phone call that apparently she had to sit on hold for. More

by jrc11835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
October 07, 2019

Excellent Service! The service staff are both friendly and competent and make you feel welcome. The service work performed was as requested with no unnecessary requests More

by R Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
October 04, 2019

Great service Great Service provided by the service department. Jonathan was super. No one tried to over sale me, No sales pressure. Fast service from this departme More

by DGREEN0525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
October 02, 2019

Great experience Overall a great experience. Lyndsay walked me through everything I needed for my 10k mile service. Lakeland Volkswagen has always been a great dealers More

by JJBONIFACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
September 27, 2019

My 16 W Passat Jonathon my service advisor was very professional and courteous. His techs even caught a leaking seal on my car and had it fixed at no cost to me. More

by Idk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
Oct 01, 2019 -

Lakeland Volkswagen responded

Thank you for your great remarks and business. Brian Woerdehoff Service Director Lakeland VW

September 26, 2019

Way too expensive. My purge valve is going bad. They want to charge $1100. I look up the part and it’s $25. I watched a YouTuber do it in 10 minutes. They are really sca More

by Booboo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lyndsay Baker
Oct 01, 2019 -

Lakeland Volkswagen responded

Thank you for your business, I would like the opportunity to speak with you about your service. Thank you, Brian Woerdehoff Service Manager 863-688-8112

September 24, 2019

Will look for new service company Too hard of a sales pitch, too pushy. Too expensive. Pushed wipers sale 4 times, plus said service tech recommended because very streaky. Car was to More

by TARALEALAMBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Fiermonti
Oct 01, 2019 -

Lakeland Volkswagen responded

Thank you for your feedback. I apologize our recommendations were aggressive. We do stress the importance of wipers blades. I would like to apologize for the car wash. Please stop by any time so we can correct this. Look forward to hear from you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112

September 23, 2019

Quick fast and professional Lindsay knocks it out of the park again! Had 60k service scheduled and she had it lined up for a ride home and kept me informed throughout the day! T More

by phasetoground
Recommend Dealer
Yes
Employees Worked With
Christian, Jonathan Fiermonti, Lyndsay Baker
September 23, 2019

Oil Change Service Service was good and prompt. I was able to get in at the last minute without any problems. Jonathan was on the ball. Thanks for the great service team More

by G.MYERS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Lyndsay Baker
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