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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,842 Reviews

1,842 Reviews of Lakeland Volkswagen - Service Center

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May 08, 2020

After reviewing the average cost to replace one wheel bearing I realized the $600 I was charged was excessive. Not happy. Feel used. The repair took less than 1 hr. More

by DRUSSELL777
Recommend Dealer
No
Employees Worked With
Brian Woerdehoff, Brian Woerdehoff
May 21, 2020 -

Lakeland Volkswagen responded

I APPRECIATE YOUR BUSINESS, BUT PLEASE UNDERSTAND FACTORY INSTALLED REPAIRS CAN NOT BE COMPARED TO AFTER MARKET FACILITES. THANK YOU, BRIAN WOERDEHOFF SERVICE MANAGER LAKELAND VW

May 06, 2020

Problem solved after two attempts but both service persons showed their upmost courtesy in trying to have my vehicle repaired both times. Ver good job! More

by R.POLITE72
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Jeff Havard, Jeff Perard
May 01, 2020

Wish you guys did Body work! Fast focused and nice to work with. Clean & well stocked waiting area. Well done & thank you 🙏 stay safe and be well. More

by laceywallace
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Fiermonti, Jeff Perard
May 01, 2020

Jeff was exceptional from the start. I had a few issues which they found were covered by warranty and he kept me informed every step of the way. Lakeland VW service department is top notch. Well done. More

by SNYDERBRANON6
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
April 29, 2020

Had a pleasant visit to the dealership to have diagnostics run on my 2019 Jetta. Jeff met me promptly in the service bay when I pulled up and was very nice. More

by ELBRUSILOW
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Jeff Perard
April 28, 2020

Very professional, i had a pleasant experience having both of my vehicles serviced at this dealer. All of the employees were great and very helpfull More

by AMA122269
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
April 26, 2020

Everyone great as usual. I was just there for my 20,000 mile maintenance. I’m glad they are able to be open and that everyone is healthy. More

by jeff4165
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Jeff Perard
April 23, 2020

Brian and Jonathan if in very good to with me and Brian and Jonathan if in very good to with me and service I've been coming there since 2004 with my first Volkswagen Beetle convertible and we're ver More

by FSB53
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Fiermonti, Jeff Perard
April 22, 2020

Always fast, pleasant, honest service. I will continue having my services done at the dealership as long as I am treated this way. Thanks again! More

by BPMALONEY.O
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
April 22, 2020

Lakeland VW are ALWAYS so nice and helpful! Parts, Service, and even the Porter's are always exceptionally helpful. The BEST dealer experience we've EVER had! More

by CB3BMX
Recommend Dealer
Yes
Employees Worked With
Gene Roberts, Anthony McCalla, Bradley Frazier, Jeff Perard
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