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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,843 Reviews

1,843 Reviews of Lakeland Volkswagen - Service Center

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May 25, 2020

See below The service time was kept as promised. For a waiting time of more than 30 minutes the bar stools are unsuitable esp. for people past middle age. Wou More

by USCHIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti
May 18, 2020

Jeff was great, dealing with Volkswagen directly was not.. my vehicle isn’t safe and Volkswagen isn’t willing to do anything, will be addressing situation with my lawyer More

by MOISES_HAPPACHER
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
May 15, 2020

Overall a good experience. Fairly fast, but could've used more updates as the work was taking place. Very pleased with the work that was done. Car rides very smooth and is less troubling knowing the lights a More

by CLARK.ZELYK
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
May 15, 2020

The VW service staff is Professional, timely and provides good communication. I feel like they listen and make it a point to keep me informed. Great service! More

by ryanmlindsey14
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Jeff Perard
May 14, 2020

I have had all of my service work done here and have never had any issues. I would recommend this dealership for sales or service More

by DGUN67
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
May 14, 2020

Lakeland VW is AWESOME!! They’ve taken care of me and my family with two VW leases and superior maintenance. They are the best!!! No pressure from any associates anytime sales or service. More

by BAHKMED
Recommend Dealer
Yes
Employees Worked With
Everyone!
May 11, 2020

Good service, polite, prompt and clean environment. Nice staff, no significant issues of concern. No unnecessary up sale. Like the car wash after each service. 👍 More

by beestropanache
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
May 11, 2020

didn.t have to wait a long time for my 30000 check up I didn,t have to wait a long time for my service. I had an appointment and they were waiting for me.I don't have them telling me that i need this or t More

by GFELLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Havard
May 11, 2020

Tried to sell me an entire power steering assembly. Had second opinion just needs fluid. My son is there with Disney program. Can’t stand when dealerships take advantage of young people. Exactly why w More

by rpm2965
Recommend Dealer
No
Employees Worked With
Jonathan Fiermonti, Jeff Perard
May 21, 2020 -

Lakeland Volkswagen responded

I UNDERSTAND YOUR CONCERN AND WOULD LIKE THE OPPORTUNITY TO DISCUSS YOUR SITUATION. PLEASE CONTACT ME AT 863-688-8112 THANK YOU, BRIAN WOERDEHOFF SERVICE MANAGER LAKELAND VW

May 11, 2020

Dealership personnel are courteous and friendly. Setting up an appointment is fast and easy. Building is very clean. If looking for a different vehicle there is a wide selection to choose from. I would r More

by hollyinvt
Recommend Dealer
Yes
Employees Worked With
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