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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,844 Reviews

1,844 Reviews of Lakeland Volkswagen - Service Center

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October 01, 2020

Very friendly! I did have to wait longer that i had planned but he was very professional and explained that there was a recall in my vehicle that also needed to be addressed More

by jessica.ortiz1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
September 30, 2020

Outstanding service. All of the service folks I met showed me confidence in what they do. Expectations were met. Lakeland VW will be will take care of our Atlas and Tiguan...... More

by sgt swede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
September 28, 2020

Staff was very courteous and welcoming. Service took longer than estimated so I wasn’t able to get car cleaned. Music in sales area was HORRIBLE rock music. I had to ask for it to be turned down or chan More

by jaynadwight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Jeff Perard
September 26, 2020

Brian and his service team are the best! I've been going there for about 14 years (I'm on my second VW) and I would never go anywhere else! They keep me safe on the road and help me get the longest life fro More

by GwynHug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti
September 25, 2020

Cozy and comfortable dealership, friendly staff, and I had an excellent service experience with Service Advisor Jeff. He was friendly, direct, and knowledgeable. It was a pleasure to get my tiguan servi More

by threem36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
September 19, 2020

Don't Understand why send entioned Service Discount Offers with instrutions to be valid before service and when its time to redeem are not apply. More

by ATOMASG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
September 17, 2020

The service dept at lakeland VW has always provided a great experience. I’ve never left unsatisfied with the quality of work or what they’ve done. No issues returning and would recommend them to anyone! More

by gima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jeff Perard
September 10, 2020

Good service being that it was a recall, however the upcoming service quote was both inaccurate and inappropriately priced had I not corrected it. You guys lost a loyal customer trying to make a few ext More

by daniel.trawick09
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jonathan Fiermonti, Jeff Perard
September 03, 2020

I was there for 3 hours after being told it would only take 45 minutes. All for a recall software update. The sales team is great. The service department needs more help, and seem understaffed. There was More

by WILLNOLEN85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bradley Frazier
August 29, 2020

Nice showroom - kind personnel Timely in appointment Nice showroom - kind personnel Timely in appointment time - not sure why it takes an hour and a half for an oil change but ... I know they are thoro More

by jenbarrz2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Perard
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