Lakeland Volkswagen - Service Center

Very hard to believe we need new spark plugs at only 40,000 miles. I was told it’s highly suggested, my suggestion :Volkswagon builds a better product. I’ve had previous Volkswagens, never at 40,000 m 40,000 miles. I was told it’s highly suggested, my suggestion :Volkswagon builds a better product. I’ve had previous Volkswagens, never at 40,000 miles was that suggested More

Great service, extremely knowledgeable of products and services. I like vdubs because they stand behind their products and service. Will go back for future service services. I like vdubs because they stand behind their products and service. Will go back for future service More

I was very disappointed that most of your employees were mask less. Including the one driving my car. I understand you changed out the seating for COVID to those high metal chairs, but no masks makes no se mask less. Including the one driving my car. I understand you changed out the seating for COVID to those high metal chairs, but no masks makes no sense More

Well not everyone was wearing a face mask just to start , I left my car they gave me a loaner but they kept calling me so I could take the loaner back even when my car wasn’t ready yet , the reason they said I left my car they gave me a loaner but they kept calling me so I could take the loaner back even when my car wasn’t ready yet , the reason they said was cause they didn’t had enough loaners . Not good More

All dealings with Lakeland Volkswagen have been superb.I All dealings with Lakeland Volkswagen have been superb. I have purchased three cars from them, and always service them there as well. Wouldn’t hesit All dealings with Lakeland Volkswagen have been superb. I have purchased three cars from them, and always service them there as well. Wouldn’t hesitate to purchase another. More

The guys who took care of me were very serviceable and friendly. I appreciated being taken home and picked up since I've had back surgery. So overall it was a good experience. friendly. I appreciated being taken home and picked up since I've had back surgery. So overall it was a good experience. More

Our first visit to a dealership since we move to Lakeland have us concern but the work they did was very good, the facilities comfortable and the cost reasonable. have us concern but the work they did was very good, the facilities comfortable and the cost reasonable. More

Had to have my car towed at Lakeland VW instead of my usual Volkswagen Service Center because my car could not start and I was out of town. Turns out the VW battery I had bough a couple month ago was def usual Volkswagen Service Center because my car could not start and I was out of town. Turns out the VW battery I had bough a couple month ago was defective. I had a choice of being charged the $140 diagnostic fee or the $40 to $70 fee for installing a new battery even though the battery was under warranty. It appeared different employees charged different prices for battery install too. Turns out the battery was not the only issue and I was back at VW (my usual location this time) less than a week later. More

Unfortunately the service team is a disaster. Even when you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotat you have an appointment, they can get to you on time. Once they start the work, it takes too long. For example, a scheduled oil change and tire rotation took 2 hours and 45 minutes. I had another scheduled appointment where the parts manager didn’t check the parts and something was missing. I drive an Atlas and was given a Jetta for a service loaner. That’s not a big deal but the service took days and I needed my SUV. We called to see when things would be done and we were told today. Unfortunately that time is from the time they open service to the end of the day, for something that was scheduled. Also, over two months later and I have yet to receive a call about the broken part on my brand new Atlas that needs fixing. So I would say that service is far from their strong suit. If offered a car wash and you have time constraints, please consider not having the dealership was your vehicle. They take around 40 minutes to get that done and they still bring it wet and not complete. More

Did not properly repair my vehicle . Transmission making noise and they say they can’t hear it. Stated they could not reproduce the noise. They also told me all Jetta’s make the same noise noise and they say they can’t hear it. Stated they could not reproduce the noise. They also told me all Jetta’s make the same noise More