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1,829 Reviews of Lakeland Volkswagen - Service Center
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Verified Customer
January 20, 2025
The service team is so welcoming. Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pr Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pricing, and she worked with me in making my big purchase. As long as VW still makes a cheap and reliable people's car, I'll be coming back! (hint: bells and whistles are for Porsches and Audis, not Golfs and Jettas) More
by adr
January 17, 2025
They were not respectful of my time when I was there. I waited about 2 hours for a routine maintenance and was the 1st appointment of the day I waited about 2 hours for a routine maintenance and was the 1st appointment of the day More
by NAPAGNUCCO
Employees Worked With
Matthew Lindberg
January 17, 2025
Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called bef dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made the hour drive over & waited 2 hours with my infant!! Oh it gets better… I come back for them to install the measly tray & it took 3 hours & when I kept checking, they couldn’t figure out why they still had my vehicle as it should’ve been finished by now. Your employees dress like they just got out of bed & a couple of the women working there had no idea what they were doing. Unreal. More
by RCR
Employees Worked With
January 17, 2025
This dealership has excellent and highly responsible workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. More
by mcorderostahl
Employees Worked With
Matthew Lindberg, Katlyn Oldham
January 15, 2025
Good experience with scheduling and completing work. Disappointed with them not being able to confirm or use my VW Authorized Prepaid Service plan which is supposed to be able to be used at any VW deale Disappointed with them not being able to confirm or use my VW Authorized Prepaid Service plan which is supposed to be able to be used at any VW dealer. More
by Speakmanbiz
Employees Worked With
Matthew Lindberg, Katlyn Oldham
January 15, 2025
Was scheduled for a warranty repair, and when I showed up for the appointment, they told me they did not have the part. Keep in mind that I had been at the dealer waiting for the vehicle for over an hour. Th for the appointment, they told me they did not have the part. Keep in mind that I had been at the dealer waiting for the vehicle for over an hour. Then they gave me another appointment a few days later, only to tell me they were still waiting for the part. The third time was the charm, but this time I asked to be scheduled on a Saturday so I would not have to use my PTO. I do not recommend it. More
by DIOMA HURTADO
Employees Worked With
Matthew Lindberg, Katlyn Oldham
