Lakeland Volkswagen - Service Center

Poor communication. Had to keep calling back for a status. Part needed was marked up 300% ??? Would never use them again. Needed ride to get car and they were supposed Had to keep calling back for a status. Part needed was marked up 300% ??? Would never use them again. Needed ride to get car and they were supposed to pick me up at 10am and they didn’t arrive til after 11am. More

Kaitlyn told me to come in on one day specifically and did not schedule an appointment. Then made me wait 2 days to receive my car back knowing I am 9 months pregnant. Due to her not scheduling an appoint did not schedule an appointment. Then made me wait 2 days to receive my car back knowing I am 9 months pregnant. Due to her not scheduling an appointment I had to miss work multiple days. More

I was able to schedule a service for my suv quickly on a Saturday. I was greeted by a friendly service advisor and everything ran smoothly in a reasonable time manner Saturday. I was greeted by a friendly service advisor and everything ran smoothly in a reasonable time manner More

Service was great but i made an appointment for no reason because i took hours to get my car done after I dropped off in the morning and got it back later in the afternoon and my maintenance light wasn’t res because i took hours to get my car done after I dropped off in the morning and got it back later in the afternoon and my maintenance light wasn’t reseted after the service More

Hope to make this my dealership of choice. The service was excellent and personal professional The service was excellent and personal professional More

Katlyn Oldham have the best customer service! ! The service was completed on time. Highly recommend this VW. The best part was that they drive you home and pick up! That helped me a lot. ! The service was completed on time. Highly recommend this VW. The best part was that they drive you home and pick up! That helped me a lot. More

When I arrived at the service department. I thought my appointment was on that day for an oil change. I discovered it was actually the next day. Matt didn’t argue with me. He took me anyway I thought my appointment was on that day for an oil change. I discovered it was actually the next day. Matt didn’t argue with me. He took me anyway even though they were busy that day. They finished my car later that day. They took me to and from work which is VERY convenient. More

Pleasant service desk: Ashleigh. Waiting area comfortable. Don’t know why an oil change and a new key programming took 4 hours though. Waiting area comfortable. Don’t know why an oil change and a new key programming took 4 hours though. More

Very nice respectful service technician, took my tire order over the phone and gave me a prompt appointment. The service rep was on point gave me his business card and took care of me. I also got to spea order over the phone and gave me a prompt appointment. The service rep was on point gave me his business card and took care of me. I also got to speak to mechanic supervisor who was very nice. A little pricey for my tire issue but excellent experience at the dealer. I may also add while looking at the cars I wasnt harassed or bothered any salesman at the dealership which is a plus. Iam definitely considering purchasing a car at lake land very soon. More