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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,669 Reviews
Call Service Center (863) 688-8112

1,669 Reviews of Lakeland Volkswagen - Service Center

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August 21, 2024

The dealership was very clean and nice. The service writers are very friendly and a great help with any questions. More

by zackary.d.wilkins820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thanks for the kind words, Zackary! We’re glad to hear you found the dealership clean and welcoming, and that our service writers were helpful and friendly. If you have any more questions or need assistance in the future, feel free to reach out!

August 21, 2024

The staff is always professional. Everything is explained so that you understand what's going on. More

by fedow00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Lakeland Volkswagen responded

Thank you for your kind feedback! We’re glad to hear that our staff’s professionalism and clear explanations have made your experience positive. Your understanding is important to us, and we’re here to assist you anytime you need. Have a great day!

August 21, 2024

Katlyn Oldham is very knowledgeable, honest and friendly and always keep you informed with vehicle updates. More

by Shawntae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for the wonderful feedback, Shawntae! We're delighted to hear that Katlyn Oldham has been knowledgeable, honest, and friendly throughout your experience. Keeping you informed is a priority for us, and we're glad to know that Katlyn has delivered on that. We appreciate your kind words!

August 19, 2024

Kaitlyn is phenomenal! So personable, professional, but most importantly, knowledgeable. As a female, I am always worried that I am going to be taken advantage of at a car More

by CMC.HRUBES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you so much for your kind words! We're delighted to hear that Kaitlyn made your experience both professional and reassuring. It's important to us that everyone feels respected and well-informed. We appreciate your trust and look forward to serving you again in the future!

August 18, 2024

Everything went well with the service I had done. The staff were excellent and professional. Great job Lakeland Volkswagen ! More

by JTerry81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Hello, we're thrilled to hear that everything went smoothly with your service and that our staff provided excellent and professional service. Thank you for the kind words and for choosing Lakeland Volkswagen!

August 17, 2024

I was able to make an appointment online using my VW app. The entire experience was convenient. More

by SISON539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Hi there, we're glad to hear that using the VW app for your appointment was convenient and seamless! It's great to know that our online scheduling made your experience easier. Thank you for sharing your positive feedback!

August 17, 2024

Katlyn goes above and beyond to assure that the correct repairs and maintenance are done right. More

by Pitre413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words! We're delighted to hear that Katlyn's dedication to ensuring the correct repairs and maintenance has made a positive impact. We truly appreciate your feedback and look forward to continuing to serve you!

August 14, 2024

My car still has a little problem starting after new battery. And it also seems as if it wants to cut out when slowing down. Which is a problem that I have repeated reported to Wallace VW in Stuart, Fl. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback and for highlighting the excellent service from your advisors. We're sorry to hear that you're still experiencing issues with your car. Your concerns are important to us, and we want to make sure everything is resolved. Please reach out to us directly so we can address these issues promptly and ensure you're fully satisfied with your service.

Aug 22, 2024 -

WNG4 responded

I live almost 3 hours away from Lakeland near Stuart Fl. Thanks for reaching out to me, but that's to far to travel for a vehicle inspection.

August 14, 2024

Kathy and the service department were able to squeeze me in late on a Saturday. They were so accommodating and friendly. My experience with Lakeland VW services has been outstanding and I highly recommend b More

by candkmayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that Kathy and our service team could accommodate you, even on a busy Saturday. It's wonderful to know that your experience with us has been outstanding. We truly appreciate your recommendation and look forward to assisting you again in the future!

August 14, 2024

Service Advisor Ashleigh answered many of my periodic maintenance concerns. Oil change and Brake flush done neatly. The Parts Counter man kindly answered several questions I had about replacement tires More

by KEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh, Service Advisor
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, KEP. We're pleased to hear that Ashleigh and our Parts Counter team were able to assist with your maintenance needs and answer your questions. It's great to know that you found our services neat and our staff helpful. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

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