Lakeland Volkswagen - Service Center

Had an 9am appointment for an oil change. Checked in at 8:45-8:50am. Car wasnt finished until 11:30am. The oil change costed $143. I will be going to the Regal chevy service department so I c Checked in at 8:45-8:50am. Car wasnt finished until 11:30am. The oil change costed $143. I will be going to the Regal chevy service department so I can be done in a timely manner. More

I have only had great experiences in my dealings with the service department at Lakeland VW. The trio within the service center of Katlyn, Ashley and Saul are very attentive, they keep me in the loop in reg service department at Lakeland VW. The trio within the service center of Katlyn, Ashley and Saul are very attentive, they keep me in the loop in regards to what will be done to my vehicle every step of the way. More

The people in service are great! We just bought this used tiquan and started having problems with it and they took care of us quickly. We just bought this used tiquan and started having problems with it and they took care of us quickly. More

Great treatment and excellent service from the advisor. AAA. I recommend her for take care of you. AAA. I recommend her for take care of you. More

The Service was great very friendly. I will definitely be back to see Volkswagen. thank you I will definitely be back to see Volkswagen. thank you More

Bad service. I needed to do oil change. One week after the job my car started to Oil leaking. I went back to the dealer thinking it was the loose oil filter or t I needed to do oil change. One week after the job my car started to Oil leaking. I went back to the dealer thinking it was the loose oil filter or the oil pan screw. After checking it out, the dealer informed me that the car had a leak in the gearbox and another in the engine. Estimate to fix it. $3,200. After their evaluation, the car leaked all the oil from the transmission. I do not recommend it and I will not be back. Thank you. More

The work was done correctly and in less time than originally planned. It was a good experience. originally planned. It was a good experience. More

Very nice customer service, however, you need improving in communication. There were times I was told that they would call me back and never did. Ended up leaving my car there for 4 days to get work comple in communication. There were times I was told that they would call me back and never did. Ended up leaving my car there for 4 days to get work completed due to a lack of communication. I was told that they would even wash my car as part of the service and that did not happen. Expectations were not met, unfortunately. More

Great service from Ashleigh and the shop. Efficient, professional, knowledgeable and courteous. Thank you. Richard Smith Efficient, professional, knowledgeable and courteous. Thank you. Richard Smith More

Katlyn was awesome and made sure that I was happy with the service provided and that my concerns were taking care of. the service provided and that my concerns were taking care of. More