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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,664 Reviews
Call Service Center (863) 688-8112

1,664 Reviews of Lakeland Volkswagen - Service Center

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November 20, 2024

Very clean and friendly. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. More

by lenhartc77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're delighted to hear you found our facility clean and welcoming, with a nice waiting area. It's great to know our staff was helpful and greeted you promptly. We appreciate your feedback and look forward to serving you again!

November 20, 2024

Service was fast and my helper assigned to me always kept me updated on what was happening More

by monimadd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you for your review! We're glad to hear your service was completed quickly and that you were kept informed throughout the process. We appreciate your feedback and look forward to assisting you again!

November 20, 2024

Great service! Excellent customer service! My car is always in great shape with Lakeland VW service department. More

by julio_rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you, Julio, for your kind words! We're thrilled to know our Lakeland VW service team consistently keeps your car in great shape while providing excellent customer service. We appreciate your trust and look forward to serving you again!

November 20, 2024

We will never do business with Lakeland VW again. They really don't care about the customer. More

by bernierheidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Lakeland Volkswagen responded

thank you for taking the time to leave us a review. Your feedback is invaluable for helping us improve as a business. We're sorry to hear about your issues we care about all of are customer strive to provide best service possible. your 2023 VW Tiguan SE unfortunately is not equipped with backup sensor this was explained to you on your last service visit. if you have any additional question please feel free to contact us and will try to find a resolution Thank you

November 19, 2024

The dealership is honest, highly reliable, communicates effectively, and consistently delivers outstanding and professional service. More

by CLIVEHUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Nov 20, 2024 -

Lakeland Volkswagen responded

Thank you, Clive, for your wonderful review! We're thrilled to hear that you've had such a positive experience with us. We pride ourselves on honesty, reliability, and effective communication, and we're grateful for your recognition. We look forward to continuing to provide you with outstanding service!

November 19, 2024

Be helpful in a stressful situation, will come back for regular maintenance and service . Highly recommend More

by sarahfisher479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Sarah! We're glad we could assist you during a stressful situation. We truly appreciate your trust in us and look forward to helping with your regular maintenance and service needs. Your recommendation means a lot to us!

November 18, 2024

Great Communication and customer service, during our visit, for recall repairs on our ID 4 xxxxxxThanks Katlyn More

by jewest326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so glad to hear that Katlyn provided great communication and customer service during your visit for the recall repairs on your ID 4. If you need anything else, feel free to reach out!

November 16, 2024

People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to slee More

by baron13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr chair
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Nov 20, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're sorry to hear about your long wait and the frustration it caused. We truly appreciate your patience and are glad to hear you’re happy with the car once it was ready. If you ever need assistance in the future, we’re here to help!

November 16, 2024

Matt is a great service person and together with his team make all of them to be very helpful minded ! More

by RICEBALLOS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear that Matt and his team provided such helpful service. We truly appreciate your kind words and look forward to assisting you again in the future!

November 15, 2024

Came in and told Matt my issue and he had me square away asap so I could get back to work. Received a call an hour later when the care was ready. More

by Wally25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Lakeland Volkswagen responded

Thank you for your review, Wally! We're glad to hear Matt was able to quickly address your issue and get you back on track. We appreciate your feedback and look forward to serving you again!

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