Lakeland Volkswagen - Service Center

Very nice. Very efficient I was pleased with everything. And I enjoyed the waiting area Very efficient I was pleased with everything. And I enjoyed the waiting area More

The manager Gio was incredibly rude and condescending. He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use He was unwilling to hear what we were saying. Said he would call us back after speaking to service then he did not. If we had not been FORCED to use this dealer due to being where the vw towing would bring the car we would never use it. The only good thing is their service reps. Ashley Giselle and Saul were amazing and beyond helpful. Frankly they should look for jobs at a better dealer because their amazing customer service skills and being wasted at such a terrible location with a terrible manager. More

Excellent service, courteous staff, went out of their way to give us a ride home an hour and a half away to give us a ride home an hour and a half away More

I am frustrated with the slow speed and lack of communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communicatio communication from the service staff. Last Saturday, I was told that I would receive a call from them this past Tuesday, but received no communication. I went in to the dealership yesterday, where I was thanked for reminding them to work on my insurance claim. I am disappointed by the lack of communication, since I have never had this problem before with the service staff. I would not have purchased the insurance plan had I known the service would be slow for a damaged rim. More

Terrible experience, oil changes over 4 hours. Promised a make up appointment never was booked Promised a make up appointment never was booked More

Second time bringing my car for the same issue to be trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are p trike “it magically fixed itself (twice)” and that the problem will happen again so just tow it back when it happens. Very frustrating when you are paying so much for a brand new car and given no resolution. And then also lied to saying things were done that were proven not to be done at all. Car came back with damage that wasn’t on it before and no answers or resolutions. Had to take it to another dealer an hour away a few days later. More

Excellent services I feel very grateful for the service on this occasion, I arrived early, as always they serve me with kindness and I like the service at the dealer since they explain to you with luxury a on this occasion, I arrived early, as always they serve me with kindness and I like the service at the dealer since they explain to you with luxury and details why they recommend you perform the additional services that the dealer finds that need to be performed. More

Communication was poor. My car was not completed by the communicated time and nobody contacted me. I showed up and they were not able to resolve to situation. I was left wit My car was not completed by the communicated time and nobody contacted me. I showed up and they were not able to resolve to situation. I was left without a car for an additional day. Also suggested fixes like interior cabin filter that had been completed within the Last 30 days. More

Overall satisfied except very disappointed in military discount of only $15.00 off a bill over $900.00 discount of only $15.00 off a bill over $900.00 More

Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer questions asked. More